HOA Portfolio Property Manager

CHARLESGATE•Boston, MA

6d•$70,000 - $90,000

About The Position

The HOA Portfolio Property Manager is accountable for the performance of their portfolio and leads team members to ensure an excellent experience for clients and residents. Portfolio members primarily include the Property Coordinator, with cross-functional management of the accounting, maintenance, and site staff assigned to the portfolio. The role involves strategic portfolio planning, financial performance oversight, communication and relationship management with clients (Boards of Trustees), risk management, and oversight of the physical buildings in the portfolio. The manager is also expected to follow CHARLESGATE Management Standards, including creating an environment for aligned results, supporting team success and development, providing and seeking feedback, holding regular one-on-ones and weekly team meetings, communicating company purpose and values, setting clear expectations, encouraging candor, responding to ideas and concerns, and prioritizing effectively. CHARLESGATE is an integrated real estate firm serving clients throughout Eastern Massachusetts. Founded in Boston in 2003 and headquartered in Back Bay, the firm provides services across residential and multifamily commercial real estate, including property management and leasing, sales brokerage, investment sales, construction, and new development. Its stated vision is to inspire and empower clients, its team, and communities through comprehensive real estate solutions, guided by the principles of ethics, relationships, and results.

Responsibilities

Own and plan portfolio strategy, including scheduling and leading recurring planning meetings with clients.
Manage the portfolio’s financial performance, measured by budget-to-actual NOI variance.
Communicate with and support client satisfaction, including with Boards of Trustees.
Manage risk across the portfolio.
Oversee management of the physical buildings within the portfolio.
Lead portfolio team members, including the Property Coordinator and cross-functional accounting, maintenance, and site staff.
Hold one-on-one meetings with team members and provide consistent, focused feedback while requesting regular feedback from direct reports.
Run weekly team meetings and ensure meetings have agendas and are productive.
Communicate the company’s purpose, vision, mission, values, and goals to the team.
Support onboarding, establish explicit expectations, encourage candor, respond to ideas and concerns, prioritize actively, and support team growth and development.