Property Manager- Cirrus

The Inland Real Estate Group of Companies•Ashland, MA

10d•$85,000 - $90,000•Onsite

About The Position

Inland is hiring a full-time Property Manager for Cirrus Apartments in Ashland, Massachusetts. The Property Manager is accountable for the property's operations and helps guide the property team and community toward financial performance, security, staff development, and a well-maintained appearance. The role focuses on maximizing occupancy and property value while building a positive community and providing a high-quality resident experience. The Property Manager handles resident concerns, supports resident retention, oversees leasing and marketing performance, monitors financial and operational records, and ensures timely rent collection and maintenance. The role also hires, trains, supervises, and evaluates on-site staff. Candidates must have a high school diploma or equivalent and two years of property management or other relevant experience. A bachelor's degree and several industry credentials are preferred; required certifications must be obtained before specified resident-facing work or when directed by management.

Requirements

High school diploma or equivalent.
Two years of experience in property management or other relevant work experience.
Compliance certification, or willingness to obtain it.
Ability to obtain Fair Housing certification before interacting with prospects or residents.
Problem-solving skills, including collecting relevant data, establishing facts, drawing valid conclusions, and taking appropriate action.
Ability to serve on-call as scheduled or necessary.
Ability to travel to company gatherings locally or in another state.
Competence with personal computers, keyboards, internet searches, math, Microsoft Word, Excel, and Outlook, and community software applications.
Knowledge of OSHA laws and regulations.
Present a neat, clean, and professional appearance throughout the workday and when at the community.

Nice To Haves

Bachelor’s degree.
Experience with housing or affordable apartments.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) credential; must be willing to obtain one if instructed by senior management.

Responsibilities

Uphold personal and professional integrity, company policies and procedures, and applicable laws, rules, and regulations.
Promote a high-quality resident experience, especially during move-in and move-out.
Respond to resident concerns and requests with a positive customer-service attitude.
Develop and implement resident retention programs, such as events, promotions, and newsletters.
Communicate with residents about events that may disrupt the community; conduct periodic resident inspections and courtesy calls with recent move-ins and move-outs.
Work to lease the property to full capacity in accordance with budget guidelines and goals.
Work with the leasing team to meet property goals, assess leasing techniques, and gather information about competing properties.
Monitor and analyze traffic, conversion ratios, renewals, and marketing data.
Understand financial goals and operate the property in owners’ best interests and in accordance with company policies and procedures.
Maintain accurate records of community transactions, including rent rolls, delinquency reports, and move-ins and move-outs.
Ensure rents, late fees, and check charges are collected, posted, and deposited on time.
Maintain the community's appearance, track needed repairs, and ensure models and market-ready apartments are regularly inspected and service needs communicated to maintenance.
Update make-ready boards and verify vacant-unit status daily.
Hire, train, motivate, supervise, and terminate on-site staff; conduct new-employee training and annual performance reviews, review and approve timesheets, and communicate staff procedures and guidelines.
Participate in training to comply with new or existing laws.
Perform other duties as assigned.