Property Manager/Owner Services- Oak Island Accommodations

Towne•Oak Island, NC

18d

About The Position

The Property Manager/Owner Services role explains Oak Island Accommodations’ short-term rental management program to prospective clients and maintains relationships with homeowners through frequent contact, primarily by phone. The role requires knowledge of the Vacation Rental Property Management Agreement and rental Terms & Conditions, as well as familiarity with long-term management and lease agreements. It also involves receiving unscheduled prospective clients at the front desk or traveling promptly to properties, responding to owner and tenant inquiries by the same or following business day, and working to improve homeowner and tenant services and internal procedures. The position works collaboratively with other property managers, employees, vendors, and affiliated parties. It requires handling emotionally heightened owners and tenants in a positive and professional manner; consulting applicable North Carolina rental and real estate references; inspecting properties for company standards; reporting maintenance and housekeeping issues; and complying with applicable federal laws and regulations, including AML and BSA requirements. Other duties may be assigned.

Requirements

Hold a North Carolina real estate license.
Have a valid driver’s license and reliable transportation.
Have property management experience.
Demonstrate strong negotiation and listening skills.
Be able to work independently and as part of a team.
Have strong organizational skills.
Be able to work weekends and holidays.
Be able to manage emotionally heightened owners and tenants while maintaining a positive, professional manner.
Exert up to 40 pounds of force and frequently stand, walk, sit, carry, bend, stoop, reach, and twist.
Have close visual acuity for analyzing data, viewing a computer terminal, and reading and preparing documentation.
Be able to communicate and exchange ideas verbally and by email.

Nice To Haves

Property management and/or hospitality experience.

Responsibilities

Explain Oak Island Accommodations’ short-term rental management program to prospective clients.
Understand the Vacation Rental Property Management Agreement and rental Terms & Conditions, and be relatively familiar with the Long-Term Management Agreement and Long-Term Lease Agreement.
Accept unscheduled prospective clients at the front desk and/or travel promptly to a property when needed.
Maintain homeowner relationships through frequent contact, primarily by phone.
Return calls and emails from owners, tenants, and others the same day when possible, and no later than the following business day in worst-case scenarios.
Seek to improve services to homeowners and tenants and internal policies and procedures.
Work harmoniously with other property managers, employees, vendors, and affiliated persons.
Manage owners and tenants in heightened emotional states while remaining positive and professional.
Refer promptly and accurately to relevant North Carolina rental and real estate legal resources when required.
Inspect properties to ensure Oak Island Accommodations’ standards are met.
Report maintenance or housekeeping issues to the appropriate departments.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and BSA.
Participate in the Manager on Call rotation, including late-evening and night responsibilities.
Perform other duties as assigned.