Property Manager/Owner Services- Oak Island Accommodations

Towne Family of Companies•Oak Island, NC

17d

About The Position

The Property Manager/Owner Services role explains Oak Island Accommodations’ short-term rental management program to prospective clients and maintains knowledge of its vacation rental management and rental agreements, as well as its long-term management and lease agreements. The role supports homeowners and tenants, responds promptly to inquiries, inspects properties against company standards, and coordinates reported maintenance or housekeeping issues with the appropriate departments. It also involves applying relevant North Carolina rental and real estate resources, complying with applicable federal requirements related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), and performing other duties as assigned. The position requires professional, positive communication with owners, tenants, colleagues, vendors, and other affiliated parties, including when handling emotionally heightened situations. The manager may receive unscheduled prospective clients at the front desk or travel promptly to a property. Weekend and holiday work is required, as is participation in a Manager on Call rotation that includes late-evening and nighttime responsibilities. The role pays $20.00 per hour. Medical, dental, vision, 401(k) match, paid time off, sick leave, and voluntary benefits are available. Physical demands include communicating verbally and by email, exerting up to 40 pounds of force, using the arms and legs, and frequently standing, walking, sitting, carrying, bending, stooping, reaching, and twisting. Close visual acuity is needed for tasks such as reviewing data, using a computer terminal, and reading or preparing documentation. Work is subject to internal and external environmental conditions. Reasonable accommodations may be made for individuals with disabilities.

Requirements

North Carolina Real Estate license.
Valid driver’s license and reliable transportation.
Property management experience.
Strong negotiation skills and the ability to listen.
Ability to work independently and as part of a team.
Strong organizational skills.
Must be able to work weekends and holidays.
Ability to manage emotionally heightened owners and tenants professionally and positively.
Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual, and the North Carolina Association of REALTORS® Property Management Legal Handbook.
Ability to exert up to 40 pounds of force and perform the listed physical activities and visual tasks.

Nice To Haves

Property management and/or hospitality experience.

Responsibilities

Explain Oak Island Accommodations’ short-term rental management program to prospective clients.
Maintain knowledge of the Vacation Rental Property Management Agreement and Rental Agreement Terms & Conditions, and familiarity with the Long-Term Management Agreement and Long-Term Lease Agreement.
Accept unscheduled prospective clients at the front desk and/or travel promptly to a property.
Maintain homeowner relationships through frequent contact, primarily by phone and also by email.
Return contact attempts, especially from owners and tenants, the same day when possible and no later than the following business day in worst-case scenarios.
Seek to improve services for homeowners and tenants and improve internal policies and procedures.
Work harmoniously with property managers, employees, vendors, and other people affiliated with Oak Island Accommodations, Inc.
Manage owners and tenants who are emotionally heightened while maintaining a positive and professional manner.
Refer promptly and accurately to applicable North Carolina rental and real estate resources when needed.
Inspect properties to ensure Oak Island Accommodations’ standards are met.
Report maintenance or housekeeping issues to the appropriate departments.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and the BSA.
Participate in the Manager on Call rotation, including late-evening and nighttime responsibilities.
Perform other duties as assigned.