Property Manager, Multifamily

Cushman & Wakefield•Golden Valley, MN

1d•$78,795 - $92,700•Hybrid

About The Position

Multifamily Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. They are also responsible for motivating high-performing teams to maximize the performance of the property. This role ensures the smooth running of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The role provides superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. It involves tracking and evaluating advertising and client traffic, developing, mentoring, leading, and managing a high-performing team, and driving revenues through thorough analysis of competition and development of creative marketing programs. The Property Manager leads by example, instilling and modeling Cushman & Wakefield’s mission. They supervise day-to-day operations of the on-site team, maintain effective on-site staff through interviewing, hiring, and coaching, maintain residents' files, and foster a positive living environment through prompt conflict resolution. They also manage the community budget and finances and work with leasing staff to ensure leasing/marketing goals are met.

Requirements

3+ years of on-site Multifamily Property Management experience
3+ years of Management experience
Effective communication and customer service skills
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills and excellent oral and written communication skills

Nice To Haves

Bachelor’s Degree preferred
MN Real Estate License preferred

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Completing lease/renewal paperwork to ensure completion to company standards.
Tracking and evaluating advertising, and all client traffic.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
Supervising day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
Maintaining effective on-site staff through interviewing, hiring, and coaching team as necessary.
Maintaining residents' files in accordance with company's standards.
Maintaining a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Managing and maintaining all aspects of overall community budget and finances.
Working with leasing staff to ensure that leasing/marketing goals are being met.
Determining leasing opportunities of staff and working on goal setting, improving the performance of each staff member.
Performing any other related duties as required or assigned.