Multifamily Property Manager

TCWGlobal•San Diego, CA

3d•Hybrid

About The Position

We are seeking an experienced, hands-on Multifamily Property Manager to oversee approximately 75 residential multifamily units across several smaller apartment properties in San Diego, while also providing oversight and support to select onsite property management teams in Texas. This is an owner-managed portfolio, meaning the Property Manager will work directly with ownership and have significant responsibility for the day-to-day performance of the properties. The role combines leasing, resident relations, maintenance coordination, vendor management, budgeting, financial oversight, onsite team leadership, and process development. The ideal candidate is an experienced multifamily property management professional who can hit the ground running, work independently, make sound decisions, and take ownership of property performance. This person will initially spend time visiting the various San Diego properties, building relationships with onsite staff and vendors, and establishing consistent processes. As the onsite teams are built out, the role will become more focused on oversight, leadership, process management, and portfolio performance. The Portfolio Property Manager will report directly to the CEO.

Requirements

4–10 years of multifamily property management experience, with direct responsibility for residential apartment properties (75 doors).
At least 2 years managing multiple properties and supervising onsite staff, including experience hiring, training, directing, and holding onsite personnel accountable.
Demonstrated hands-on experience with leasing, maintenance coordination, vendor management, property budgets, and invoice coding.
Experience with a property management software system, with AppFolio strongly preferred; Buildium, Yardi, or Rent Manager experience also considered.
Proven experience independently managing multifamily residential properties - approximately 75 residential units across several smaller multifamily properties in San Diego
Hands-on experience with leasing, rental marketing, showings, applications, screening, lease administration, renewals, and move-ins.
Experience coordinating maintenance requests, vendors, contractors, unit turns, inspections, and work orders.
Experience reviewing invoices and understanding property expense allocation and chart-of-accounts coding.
Ability to understand property budgets, operating expenses, and overall property performance.
Experience managing or supervising onsite property staff.
Ability to work independently and make sound decisions with limited day-to-day supervision.
Experience managing a portfolio of multiple smaller multifamily properties.
Experience recruiting and managing live-in resident managers or onsite property managers.
Strong written and verbal communication skills with residents, vendors, onsite employees, and ownership.
Ability to regularly travel between assigned San Diego properties in North Park, Normal Heights, and City Heights for inspections, maintenance, spot checks, vendor coordination, and other property needs. (Mileage reimbursement provided for travel between assigned properties)
Comfortable providing remote oversight and support to Texas-based onsite teams. ( 1 property – already has an onsite manager)
Ability to work from the company's Kearny Mesa office approximately three days per week, with the flexibility to work remotely approximately two days per week.
Ability to work occasional Saturday hours as needed for property showings, with overtime applicable when required.
Must be able to follow existing company SOPs and processes while identifying opportunities to improve and streamline them.
Must have a clean driving record (DMV).

Nice To Haves

Direct AppFolio experience is strongly preferred.
Experience with Buildium, Yardi, or Rent Manager.
Experience working in an owner-managed property environment, not 3rd party.
Experience developing and implementing SOPs, workflows, and operational processes.
Experience managing properties across multiple locations or states.
CAM certification is a bonus.
Experience with performance metrics, property reporting, and operational KPIs.
Bilingual Spanish-speaking.

Responsibilities

Oversee approximately 75 multifamily units across multiple smaller residential properties in San Diego.
Take ownership of the day-to-day operations and overall performance of the assigned portfolio.
Conduct regular property visits and spot checks to ensure properties are well maintained and operating according to company standards.
Coordinate property needs, priorities, maintenance issues, vendors, and onsite personnel.
Work directly with ownership to communicate property performance, issues, priorities, and recommendations.
Help establish and continuously improve standard operating procedures and processes across the portfolio.
Create and manage rental advertisements and listings and monitor lead activity.
Respond to prospective residents, conduct property showings, and manage the application, screening, leasing, renewal, and move-in process.
Monitor market rents, occupancy, vacancies, and leasing activity and recommend adjustments as appropriate.
Manage resident relationships and professionally resolve questions, concerns, and escalated issues.
Oversee rent collections and delinquency follow-up.
Maintain accurate resident and property records.
Assess repair requests, determine urgency, and identify the appropriate course of action.
Coordinate maintenance technicians, vendors, and licensed contractors based on the scope of work.
Obtain and evaluate vendor bids and monitor cost, quality, scheduling, and completion.
Coordinate access to properties and ensure work is completed properly.
Manage unit turns, inspections, work orders, and preventive maintenance.
Develop and maintain a reliable vendor network.
Follow up with vendors and onsite personnel to ensure work is completed and properly documented.
Recruit, hire, onboard, train, and manage onsite property staff, including live-in resident managers where applicable.
Establish clear responsibilities, expectations, procedures, and performance standards for onsite teams.
Provide ongoing coaching, direction, and accountability to onsite personnel.
Coordinate with onsite managers to ensure properties remain leased, maintained, and resident-ready.
Oversee and support select Texas onsite teams, including an established onsite manager and additional smaller-property operations.
Build a cohesive and accountable property management team as the portfolio continues to grow.
Monitor property budgets and maintain strong cost awareness and financial discipline.
Review invoices for accuracy, appropriate property allocation, supporting documentation, and proper chart-of-accounts coding.
Coordinate invoice approvals and payment processing with accounting.
Monitor operating expenses and identify opportunities to control costs and improve property performance.
Review property financial information and understand how operational decisions affect overall portfolio performance.
Provide regular financial and operational updates to ownership.
Follow existing company SOPs and processes while identifying opportunities to improve and streamline them.
Develop and document new processes and SOPs as the portfolio grows.
Establish consistent workflows for leasing, maintenance, inspections, vendor management, invoicing, and onsite team communication.
Monitor key property performance indicators, including occupancy, delinquency, vacancies, leasing activity, work orders, expenses, and overall property condition.
Use data and reporting to identify issues and take appropriate corrective action.
Help build scalable systems that allow the portfolio to grow efficiently.