Property Manager, Multifamily
About The Position
Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property. This role ensures the smooth running of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The position provides superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. It involves developing, mentoring, leading, and managing a high-performing team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover. The role drives revenues through thorough understanding and analysis of competition and development of creative marketing programs, leading by example to instill and maintain Cushman & Wakefield’s mission. The Property Manager supervises day-to-day operations of the entire on-site team, maintains residents' files, and fosters a positive living environment through prompt conflict resolution.
Requirements
- Effective communication and customer service skills
- Computer literate, including Microsoft Office Suite and internet navigation skills
- General office, bookkeeping and sales skills and excellent oral and written communication skills
- Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member.
- Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Be able to manage a team
- 3+ years of Property Management experience
- 3+ years of Management experience
Nice To Haves
- Bachelor’s Degree preferred.
- Real Estate License preferred.
Responsibilities
- Ensuring the smooth running of our community in a fast-paced environment.
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Complete lease/renewal paperwork to ensure completion to company standards.
- Track and evaluate advertising, and all client traffic.
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
- Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
- Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
- Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Maintain residents' files in accordance with company's standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Perform any other related duties as required or assigned.
Benefits
- 120 Hours Paid Time Off annually; prorated upon hire
- 40 Hours Sick Time annually; prorated upon hire
- 2 Volunteer Days annually to give back to causes important to you and your community
- 12+ Company Holidays annually
- Paid Parental Leave to support you and your family
- Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
- Company Discounts Program offering savings with many major retailers and service providers
- Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
- Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
