Property Manager, Multifamily

Cushman & Wakefield • Tempe, AZ

1d • Onsite

About The Position

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property. This role ensures the smooth running of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability. They also develop, mentor, lead, and manage a high-performing team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover. Driving revenues through thorough understanding and analysis of competition and development of creative marketing programs is key, as is instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company. The role involves supervising day-to-day operations of the entire on-site team, maintaining effective on-site staff through interviewing, hiring, and coaching, maintaining residents' files, and fostering a positive living environment through prompt conflict resolution. The Property Manager manages the community budget and finances and works with leasing staff to ensure leasing/marketing goals are met.

Requirements

• 3 + years of Property Management experience
• 3 + years of Management experience
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office, bookkeeping and sales skills and excellent oral and written communication skills

Nice To Haves

• Bachelor’s Degree preferred
• Real Estate License preferred

Responsibilities

• Ensuring the smooth running of our community in a fast-paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Completing lease/renewal paperwork to ensure completion to company standards.
• Tracking and evaluating advertising, and all client traffic.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
• Supervising day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
• Maintaining effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintaining residents' files in accordance with company's standards.
• Maintaining a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Managing and maintaining all aspects of overall community budget and finances.
• Working with leasing staff to ensure that leasing/marketing goals are being met.
• Determining leasing opportunities of staff and working on goal setting, improving the performance of each staff member.
• Performing any other related duties as or assigned.

Benefits

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them.
• Employee housing discount equal to 50% of the market rate during the first year of employment and 75% thereafter for eligible team members, subject to company policy and applicable tax laws.
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager