Property Management Associate

Brookfield Properties•Spokane Valley, WA

2d•Onsite

About The Position

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The role serves as a liaison across functions including Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing. The PMA administers specialty leasing and strategic partnership activity, supports merchants and prospective business-development partners, and coordinates agreements, onboarding, placements, installations, collections, compliance, and related operations. The position also implements community programming and events, supports retailer participation, and maintains property digital channels, directories, signage, and promotional displays. At leadership’s discretion, the PMA may participate in the Manager on Duty schedule outside office hours, including evenings, weekends, and holidays. This may involve being on call or on-site, as determined and approved by leadership.

Requirements

High school degree or GED.
One to three years of shopping center or retail experience.
Strong project management, organizational, and interpersonal skills, with attention to detail.
Ability to analyze and interpret financial reports, budgets, contracts, and legal documents.
Ability to adapt to a dynamic work environment.
Supervisory and coaching skills, including the ability to delegate tasks.
Effective conflict-resolution and customer-service skills for interactions with merchants, customers, and coworkers.
Strong working knowledge of computer software such as Microsoft Office, Microsoft Teams, JDEdwards, and Salesforce.

Nice To Haves

Associate’s or Bachelor’s degree.

Responsibilities

Administer specialty leasing deals for retail merchandising units and kiosks, including preparing deal sheets and packets in Salesforce, facilitating license agreement execution, onboarding merchants, and maintaining audit-compliant files.
Administer strategic partnership deals, obtain collateral, and coordinate installation and removal according to contracted terms.
Serve as the primary on-site contact for business-development programs, resolve complaints, and communicate issues to the General Manager and appropriate Business Development contact.
Ensure merchants follow company guidelines and visual standards.
Screen, prospect, and route specialty leasing and strategic partnership leads to the appropriate representative.
Participate in specialty leasing site visits with prospective merchants as requested.
Identify merchant placements based on available space and building-code requirements.
Coordinate merchant opening and closing logistics with Operations and Security, including installation and removal of retail merchandising units, banners, signage, and advertisements.
Work with Tenant Coordination to obtain approved drawings and municipal permits for new kiosks.
Provide proof of performance for national and local advertising deals and activations as requested.
Post and maintain collateral and coordinate its installation and removal according to contracted terms.
Educate merchants on the rent collection system, verify payments, and follow up on and collect accounts receivable as needed.
Collect and track specialty leasing merchant sales and calculate and bill overage and breakpoint amounts.
Administer the storage rental program, including negotiating new and renewal agreements and tracking occupancy.
Oversee the merchant insurance program, including enrolling qualifying merchants and ensuring certificates of insurance are current.
Oversee the holiday photo set operator or vendor, including serving as the main contact, coordinating installation and removal, monitoring daily operations, and tracking sales.
Deliver violation letters and action notices as approved by the General Manager and Business Development.
Implement portfolio-wide and community programming and events.
Secure retailer participation in events, execute event implementation, collect results and highlights, and submit the Community Event Tracker.
Maintain the property’s social media account and website, including updates and responses.
Submit local content for digital screens.
Coordinate installation of barricade graphics and window displays for vacant spaces.
Administer in-mall directories, including store-listing updates.
Monitor directory, digital-signage, and banner-program content and operations for issues.
Perform other duties as assigned.
Participate in the Manager on Duty schedule outside office hours when required by leadership.

Benefits

Competitive compensation.
Medical, dental, and vision benefits beginning on day one.
401(k) with company matching; matching vests on day one.
Career development programs.
Charitable donation matching.
Generous paid time off, including vacation, personal holidays, and paid sick time.
Paid volunteer hours.
Paid parental leave.
Family-planning assistance, including IVF, surrogacy, and adoption options.
Wellness and mental health resources.
Pet insurance.
Childcare assistance.
Commuter benefits.
Annual bonus eligibility of 10%.