Property Management Associate
About The Position
The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across functions including Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing. The role administers specialty leasing, strategic partnership, storage rental, merchant insurance, and holiday photo set programs. It also coordinates merchant onboarding, agreements, installations, permits, payment and sales tracking, and compliance with company guidelines. The PMA implements community programming and events, supports retailer participation, maintains the property’s social media and website, and monitors in-mall directories and digital signage. The position is based at Spokane Valley Mall. It may include participation in a Manager on Duty schedule outside office hours, including evenings, weekends, and holidays, as determined by leadership.
Requirements
- High school degree or GED required.
- 1–3 years of shopping center or retail experience.
- Strong project management, organizational, and interpersonal skills, with attention to detail.
- Ability to analyze and interpret financial reports, budgets, contracts, and legal documents.
- Ability to adapt to a dynamic work environment.
- Supervisory and coaching skills, including the ability to delegate tasks.
- Effective conflict resolution and customer service skills when interacting with merchants, customers, and coworkers.
- Strong working knowledge of Microsoft Office, Microsoft Teams, JDEdwards, and Salesforce.
Nice To Haves
- Associate’s or Bachelor’s degree.
Responsibilities
- Administer specialty leasing deals, including preparing deal sheets and packets in Salesforce, facilitating license agreement execution, onboarding merchants, and maintaining audit-compliant merchant files.
- Administer strategic partnership deals, including obtaining collateral and coordinating installations and removals according to contracted terms.
- Serve as the primary on-site contact for the business development program, resolve complaints, and communicate issues to the General Manager and appropriate Business Development contact.
- Ensure merchants adhere to company guidelines and visual standards.
- Screen, prospect, and route specialty leasing and strategic partnership leads to the appropriate representative.
- Participate in specialty leasing site visits with prospective merchants as requested.
- Identify appropriate merchant placements based on available space inventory and building code requirements.
- Coordinate merchant opening and closing logistics with Operations and Security, and coordinate installation and removal of RMUs, banners, signage, and advertisements.
- Work with Tenant Coordination to obtain approved drawings and municipal permits for new kiosks.
- Provide proof of performance for national and local advertising deals and activations as requested.
- Post and maintain collateral and coordinate its installation and removal according to contracted terms.
- Educate merchants on the rent collection system, verify payments, and follow up on and collect accounts receivable as needed.
- Collect and track specialty leasing merchant sales; calculate and bill overage and breakpoints.
- Administer the storage rental program, including negotiating new and renewal agreements and tracking occupancy.
- Oversee the merchant insurance program, including enrolling qualifying merchants and ensuring certificates of insurance are current.
- Oversee the holiday photo set operator or vendor, including serving as the main point of contact, coordinating installation and removal, monitoring daily operations, and tracking sales.
- Deliver violation letters and action notices as approved by the General Manager and Business Development.
- Participate in the Manager on Duty schedule during non-office hours when required by leadership; coverage may include being on call or on-site.
- Implement portfolio-wide and community programming and events.
- Secure retailer participation in events, execute event implementation, collect results and highlights, and submit the Community Event Tracker.
- Maintain the property’s social media account and website, including updates and responses.
- Submit local content for digital screens.
- Coordinate installation of barricade graphics and/or window displays for vacant spaces.
- Administer in-mall directories, including store listing updates.
- Monitor the content and operation of directories, digital signage, and the banner program for operational issues.
- Perform other duties as assigned.
Benefits
- Competitive compensation.
- Medical, dental, and vision coverage beginning on day one.
- 401(k) company matching.
- 401(k) vested on day one.
- Career development programs.
- Charitable donation matching.
- Generous paid time off, including vacation, personal holidays, and paid sick time.
- Paid volunteer hours.
- Paid parental leave.
- Family planning assistance, including IVF, surrogacy, and adoption options.
- Wellness and mental health resources.
- Pet insurance offering.
- Childcare assistance.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
