Associate Director - Property Management

Catholic Charities Serving Central Washington•Yakima, WA

3d•$115,000 - $135,000•Onsite

About The Position

The Associate Director of Property Management provides strategic leadership and operational oversight of Catholic Charities Housing Services’ (CCHS) multi-family real estate portfolio, including properties funded through HUD, LIHTC, USDA Rural Development, and other public or private sources. The role ensures regulatory compliance, financial sustainability, and high-quality housing operations while advancing the organization’s mission to serve low-income individuals, families, and communities. This position oversees day-to-day operations across a multi-site affordable housing portfolio, including leasing, waitlists, rent collection, maintenance coordination, resident relations, occupancy, and unit readiness. It leads compliance activities, financial and asset stewardship, staff management, maintenance and capital coordination, resident relations, and cross-functional collaboration. The Associate Director serves on the CCHS Leadership Team and provides regular reporting to senior leadership and the Board. The position is based in Yakima, Washington, is full-time, and follows a Monday–Friday, 8 a.m.–5 p.m. schedule. It requires frequent travel throughout the region to portfolio properties for routine and emergency visits, inspections, and resident meetings, including some evening and weekend hours. Travel may be up to 50%.

Requirements

Bachelor’s degree in Real Estate, Business Administration, Public Administration, Social Work, or a related field.
At least 10 years of progressive housing property management experience, including portfolio or multi-site oversight.
Strong understanding of Fair Housing, landlord-tenant law, and compliance best practices.
Proven experience leading and managing teams.
Excellent organizational, analytical, and communication skills.
In-depth knowledge of property management principles, practices, laws, and regulations.
Knowledge of Washington State and national affordable housing funding sources and compliance requirements, including HUD, LIHTC, USDA Rural Development, Washington State Department of Commerce, the Fair Housing Act, and ADA.
Valid Washington State driver’s license, access to a personal vehicle for some work travel, and required minimum Washington State liability insurance.
Must be deemed insurable by Catholic Charities Housing Services’ liability insurance provider.
Must clear a criminal background check and fingerprinting when required.
Ability to meet the position’s physical demands, including standing, walking, using stairs, bending, lifting, keyboard fingering or other moderate exertion, talking, and hearing; these demands are required up to 90% of the time. Reasonable accommodations may be available.

Nice To Haves

Certified Housing Asset Management Professional (CHAM), Certified Property Manager (CPM), and/or Certified Public Housing Manager (P-PHM) certification.
Housing Credit Certified Professional (HCCP), Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), or equivalent certification.
Demonstrated expertise in HUD, LIHTC, and/or USDA Rural Development programs.
Experience with NSPIRE inspections and tax credit audits.
Experience in a nonprofit or mission-driven housing organization.
Familiarity with property management and compliance software such as Yardi or RealPage.
Bilingual or multilingual abilities.

Responsibilities

Provide leadership and oversight for day-to-day operations across a multi-site affordable housing portfolio.
Ensure effective leasing, waitlist management, rent collection, maintenance coordination, and resident relations in compliance with program requirements.
Establish and maintain consistent policies, procedures, and performance standards across properties.
Monitor occupancy, turnover, unit readiness, and service delivery to support stable operations and positive resident outcomes.
Ensure timely processing of insurance claims and build-backs with contractors.
Travel to portfolio properties for routine and emergency site visits, inspections, and resident meetings, including some evening and weekend hours.
Ensure compliance with applicable affordable housing regulations, funder requirements, and local, state, and federal housing laws.
Oversee tenant files, lease-ups, income certifications, recertifications, rent calculations, file audits, and data integrity.
Lead preparation for NSPIRE inspections, state housing agency audits, USDA Rural Development reviews, and funder monitoring.
Ensure timely quarterly and annual compliance monitoring and reporting, and address findings and corrective actions.
Develop, manage, and monitor annual property operating budgets, rent collections, and occupancy in partnership with Finance and Asset Management.
Review monthly and quarterly financial statements, variance reports, and cash flow projections.
Implement expense-control strategies while maintaining housing quality and regulatory compliance.
Support long-term asset preservation and sustainability planning.
Directly supervise assigned property management, compliance, and facilities maintenance staff.
Recruit, train, mentor, and evaluate staff, emphasizing compliance excellence and resident service.
Foster a collaborative, inclusive, mission-driven culture aligned with CCHS values.
Ensure staff are trained in affordable housing regulations, trauma-informed practices, and customer service.
Collaborate with maintenance leadership on preventive maintenance and timely work order completion.
Oversee routine and periodic maintenance contracts and services.
Coordinate capital improvements and rehabilitation work with Asset Management and Development teams.
Ensure properties meet health, safety, and habitability standards.
Promote resident-centered relations that balance regulatory requirements with dignity, respect, and equity.
Address escalated resident issues, grievances, and reasonable accommodation requests.
Partner with Resident Services or external providers to support housing stability and community well-being.
Serve on the CCHS Leadership Team and participate in organizational leadership and strategic planning.
Support lease-up of new affordable housing developments and transitions from construction to operations.
Provide senior leadership and the Board with regular reporting on compliance status, operational risks, and performance trends.
Serve as an internal resource on affordable housing operations and regulations.
Perform other duties as assigned.

Benefits

13 paid holidays.
12 days of vacation and 12 days of sick leave per year.
Health insurance, including medical and prescription coverage, with optional dental and vision plans; the employer pays the majority of premiums.
Retirement 403(b) plan: employee contributions begin upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions after six months of employment.
Basic life insurance paid 100% by Catholic Charities.
Flexible Spending Account eligibility after six months of employment.
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after six months of employment.
Voluntary supplemental life, accidental death and dismemberment, critical illness, long-term disability, accident, and identity theft insurance.
Employee Assistance Program, including three counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
Annual longevity awards beginning at five years of employment.