Resident Relations

BUCHANAN PROPERTY MANAGEMENT CORP•San Diego, CA

37d•$22 - $24

About The Position

We are seeking a dynamic Property Coordinator to join the team at our successful property management company. The Property Coordinator is responsible for resident relations related to leasing and maintenance. As a successful Property Coordinator, your goals are to assist in maintaining high occupancy rates, and maintaining a high level of satisfaction for both the property owner, resident, and valuable service providers. If you are passionate about making a difference in people’s lives and homes, and thriving in a fast-paced environment, we’d like to meet you.

Requirements

Bachelor’s degree in business administration, property management, construction management, or a related field; equivalent experience may be considered in lieu of degree.
Minimum 3–5 years of experience in leasing and/or property management operations, or a related field supporting residential and/or commercial portfolios.
Strong command of Microsoft Office Suite
Ability to maintain organized digital filing systems, including photos.
Excellent written and verbal communication skills, with the ability to bridge information between property management, residents, and suppliers.
Ability to communicate clearly and professionally when requesting documentation, approvals, or follow‑up actions.
Strong customer‑service orientation with a collaborative approach to problem‑solving.
Demonstrated accountability and follow‑through in administrative and project‑related tasks.
Ability to work independently with minimal supervision while supporting a broader team.
Commitment to maintaining confidentiality, professionalism, and adherence to company standards.
Strong ethical judgment and alignment with organizational values.

Nice To Haves

Proficiency with property management software, work order systems, and digital maintenance platforms (e.g., AppFolio, Yardi, Buildium, or similar). Desired but not required.

Responsibilities

Assist in managing communication with residents and prospective residents
Monitor service request dashboards to ensure assignments occur within required timelines (per company standards)
Be a part of an effective team: Question and clarify expectations and establish goals for position
Evaluate self-performance and give feedback to Operations Team regularly.
Cooperate with staff and other departments while building trust and loyalty to the company.
Work towards developing self for upward mobility within the company. (if desired)