Property Management Coordinator

Rhodes Enterprises•McAllen, TX

4d•Onsite

About The Position

The Property Management Coordinator provides administrative and structural support to the property management team, tenants, and homeowners. The role works closely with the Property Management team toward shared goals and offers exposure to homeowner association, special district, rental home, and commercial property management. The position reports to the Director of Property Management. Performance is measured by delinquency rate, customer satisfaction, and time to set up new accounts. The role is non-exempt and has no supervisory responsibilities. The employee reports to the corporate office daily and adheres to a schedule.

Requirements

High school graduate.
1–3 years of administrative and customer service experience.
Excellent communication skills and ability to ensure customer satisfaction.
Basic office skills, including composing and writing communications.
Computer skills and ability to adapt to company systems.
Time-management skills.
Highly organized and detail-oriented.
Problem-solving ability.
Ability to multitask and remain focused.
Ability to remain calm in a high-stress environment.
Fluent in spoken and written English, including reading.
Ability to access, input, and retrieve information using a computer or electronic device.
Ability to have face-to-face conversations with customers, coworkers, and manager.
Ability to sit or stand for long periods and move around the work environment as needed.
Ability to operate a motor vehicle.

Nice To Haves

Bilingual proficiency in Spanish.

Responsibilities

Process resale certificates by reviewing property records and community association rules, gathering documentation, and meeting required timelines.
Respond to homeowner, tenant, and vendor phone and email inquiries about property management, billing, and maintenance; document interactions, provide accurate information, and escalate complex issues as needed.
Prepare and distribute accurate move-in packages before move-in dates, coordinating with stakeholders as needed.
Review and explain billing statements, charges, and payment histories; investigate discrepancies with accounting or finance; assist with payment methods and schedules; and answer questions about late payments and penalties.
Enter closing and resale details into the property management system, generate and distribute reports, track deadlines, coordinate with legal and finance teams, and monitor completion of transaction steps.
Monitor overdue accounts; send reminders and notices; work with the property manager on collection strategies and payment agreements; and document collection efforts.
Evaluate payment-plan requests, establish and document plans, track their status, and coordinate with finance to ensure details are reflected accurately in the accounting system.
Provide administrative support by scheduling meetings, inspections, and property viewings; preparing reports; maintaining filing systems and records; tracking deadlines and lease renewals; and coordinating maintenance requests and work orders.
Adapt to team needs, participate in training and meetings, collaborate across departments, and contribute to process improvements and service delivery.
Demonstrate Rhodes Core Values and team characteristics, including integrity, teamwork, continuous improvement, customer service, community leadership, accountability, adaptability, responsiveness to feedback, and cross-departmental collaboration.
Report to the corporate office daily, adhere to the work schedule, comply with company policies and procedures, and perform the stated essential functions.