Property Claims Representative (Desk Adjuster)

Hastings Insurance Company • Hastings, MI

8h • Remote

About The Position

Hastings Insurance is seeking a Property Claims Representative (Desk Adjuster) to join our Claim team. This role is responsible for investigating, evaluating, and resolving property claims from initial report through final settlement, all within a desk-based environment. You will play a key role in delivering a smooth and supportive claim experience, balancing customer service with sound decision-making and attention to detail.

LOCATION & WORK ELIGIBILITY REQUIREMENTS: 

This position is posted at our base claim representative level, with flexibility to consider more experienced property adjusters for alignment at a higher level based on background and expertise. Candidates newer to property claims should be located within a reasonable distance of our Hastings, Michigan headquarters to support in-person training and onboarding. Experienced property adjusters may be considered for remote work within our five-state footprint of Michigan, Ohio, Indiana, Illinois, or Wisconsin.

Regardless of location, this role follows a standard Monday through Friday schedule during our core business hours of 8:00 a.m. to 4:30 p.m.

Requirements

• BACHELOR’S DEGREE PREFERRED OR EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.
• PRIOR EXPERIENCE IN PROPERTY CLAIMS ADJUSTING PREFERRED FOR MORE EXPERIENCED CANDIDATES.
• STRONG CUSTOMER SERVICE AND COMMUNICATION SKILLS.
• ABILITY TO MAKE SOUND DECISIONS AND APPLY CRITICAL THINKING IN CLAIM SITUATIONS.
• COMFORT MANAGING MULTIPLE TASKS AND PRIORITIES IN A STRUCTURED ENVIRONMENT.
• BASIC COMPUTER SKILLS, INCLUDING MICROSOFT OFFICE.
• STRONG ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL.
• ABILITY TO WORK BOTH INDEPENDENTLY AND AS PART OF A TEAM.

Responsibilities

• MANAGE A PERSONAL CASELOAD OF PROPERTY CLAIMS FROM INITIAL ASSIGNMENT THROUGH RESOLUTION.
• INVESTIGATE LOSSES BY REVIEWING CLAIM DETAILS, GATHERING DOCUMENTATION, AND ASSESSING COVERAGE.
• EVALUATE DAMAGES AND DETERMINE APPROPRIATE SETTLEMENT OUTCOMES WITHIN AUTHORITY.
• COMMUNICATE CLEARLY AND CONSISTENTLY WITH POLICYHOLDERS, AGENTS, AND VENDORS THROUGHOUT THE CLAIM PROCESS.
• REVIEW ESTIMATES, INVOICES, AND SUPPORTING DOCUMENTATION TO ENSURE ACCURACY AND COMPLETENESS.
• COORDINATE WITH CONTRACTORS, ADJUSTERS, AND OTHER SERVICE PROVIDERS AS NEEDED.
• IDENTIFY AND PURSUE SALVAGE AND SUBROGATION OPPORTUNITIES WHEN APPLICABLE.
• ESTABLISH AND MAINTAIN APPROPRIATE RESERVES THROUGHOUT THE LIFE OF EACH CLAIM.
• DOCUMENT ALL CLAIM ACTIVITY THOROUGHLY AND ACCURATELY WITHIN THE CLAIM SYSTEM.
• IDENTIFY POTENTIAL FRAUD INDICATORS AND REFER AS APPROPRIATE.
• COLLABORATE WITH INTERNAL PARTNERS ACROSS UNDERWRITING, LOSS CONTROL, AND OTHER DEPARTMENTS.
• PARTICIPATE IN ONGOING LEARNING AND DEVELOPMENT TO BUILD CLAIM KNOWLEDGE AND EXPERTISE.

Benefits

• We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees