Property Claims Desk Adjuster – Specialty Claims (Lifestyle)
About The Position
Are you passionate about helping people get back to doing what they love after an unexpected event? Do you get excited about delivering an outstanding customer experience while handling unique and interesting claims? If you answered “Yes,” then Aviva Specialty Claims wants you on our team! As a Lifestyle Claims Adjuster you’ll be the go-to expert for claims involving Watercrafts and trailers (RVs), including total losses and complex losses. You’ll play a vital role in supporting our customers during some of their most challenging moments, ensuring they receive the care, expertise, and solutions they deserve, and getting back to what they love doing most as easily as possible!
Requirements
- Minimum 1-2+ years of previous claims adjusting experience.
- Genuine interest in Lifestyle claims—whether it’s, watercraft, RV’s or travel trailers, we are looking for someone who is passionate about our products and getting our customers back to using them
Nice To Haves
- Progress toward or completion of the Insurance Institute Program (CIP/FCIP)
- A post-secondary diploma or degree.
- Provincial Licenses for the Atlantic provinces.
- Prior Property, or Specialty claims (trailers, RVs, watercraft) experience.
- Experience with and demonstrated ability to effectively handle complex and high value claims.
Responsibilities
- Review and analyze policies, appraisals, and technical reports to assess claim value and negotiate fair settlements.
- Effectively manage an active caseload of claims, ensuring timely and accurate resolution in line with Aviva’s standards, with customer service at the forefront.
- Create outstanding experiences for our customers, turning stressful situations into positive moments.
- Operate within your authority, using your judgment to resolve claims efficiently.
- Maintain detailed, accurate file records and adhere to all Aviva Specialty Claims protocols.
- Work closely with various teams to produce good claims outcomes, participate in projects, come with a growth mindset, and share feedback to help us continuously improve.
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
