Property Claims Adjuster

AMA - Alberta Motor Association•Edmonton, AB

19h•Hybrid

About The Position

As a Property Claims Adjuster, no two days are alike with a mix of office work and field work. In this position, you’ll be responsible for investigating, evaluating and settling property insurance claims for both personal and commercial property, RVs and Farm equipment. This role includes a blend of office and field work, with regular travel required within a typical two-hour driving radius. AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

Requirements

High school diploma.
Minimum two years’ property claims adjusting experience.
Knowledge and understanding of claims handling.
General knowledge of building construction and reconstruction practices.
Understanding of property and casualty insurance business.
Strong knowledge of legal principles and their application to the business of insurance.

Nice To Haves

Working towards or have completed your CIP/FCIP designation and/or have taken other Insurance courses.
XactAnalysis training or experience using Guidewire.
Experience handling personal lines property claims, including water, sewer backup, smoke and condominium losses.
Experience managing moderately complex or higher exposure property claims.

Responsibilities

Report to the Supervisor, Claims.
Review and apply policy wordings to ensure coverage afforded is correct.
Maintain workflow, production and performance expectations as established by Claims department management.
Manage a pending of claims consisting of a mix of directly handled files and those assigned to independent adjusters for examination.
Oversee a mix of directly handled claims and files managed by independent adjusters, providing guidance and direction as required.
Examine files handled by independent adjusters and provide instruction accordingly.
Establish reserves once exposure has been determined and update as required within authority.
Escalate issues when necessary to ensure matters are resolved in a timely fashion.
Work collaboratively with members of property team and Claims department.
Be available to assist with catastrophe claims handling when required. This may involve overtime and business travel.
Identify potential fraud files and involve SIU as required.
Drive the customer experience with thorough process explanations and expectations.
Communicate regularly and effectively utilizing various methods to meet our insureds needs.
Represent AMA positively and promote TYLF in all business interactions.