Property Claims Adjuster

Brethren Mutual Insurance Company•Hagerstown, MD

About The Position

At Brethren Mutual Insurance Company, people don't just come to work - they come to belong. For over a century, Brethren Mutual has been built on a foundation of service, integrity, and care for one another, our policyholders, and the communities we serve. We believe that doing the right thing, supporting each other, and taking pride in our work creates something more than a job - it creates a place where people can grow meaningful careers. Employees at Brethren Mutual value collaboration over competition, purpose over pressure, and long-term relationships over short-term wins. Whether supporting our policyholders during critical moments or innovating behind the scenes, every role contributes to a shared mission rooted in trust and mutual respect. If you're looking for a workplace where your contributions matter, your values are reflected in how business is done, and your career is supported with intention, Brethren Mutual may be the place you've been looking for. Job Summary: The Property Claims Adjuster Assesses complex property claims to determine coverage, liability, and settlement outcomes in accordance with established guidelines. Applies knowledge of policies, procedures, and estimating practices to manage claims through resolution. Communicates findings and recommendations to support timely, accurate, and fair claim outcomes. Cultivates good customer relations, answers questions from independent adjusters and agents, and oversees the activities of independent adjusters.

Requirements

Bachelor's degree or equivalent work experience
5-7 years of property claims adjusting experience
Property estimating software (Xactimate) proficiency
Working knowledge of Microsoft Office products
Excellent written and verbal communication skills
Excellent interpersonal relations and communication skills
Must be able to successfully pass a criminal background check.

Nice To Haves

Experience with Commercial and Farm policies is a plus

Responsibilities

Assists in the management of assigned property claims by managing complex files from initial review through resolution.
Delivers claim handling activities to ensure adherence to established standards, authority levels, and timelines.
Develops more complex loss information, documentation, and estimates to determine appropriate claim outcomes.
Interprets complex damages by examining property conditions, repair requirements, and supporting data.
Documents claim activity, decisions, and rationale to maintain accurate and complete claim files.
Confers with internal and external stakeholders to explain findings, resolve issues, and coordinate next steps.
Improves and integrates complex claim activities with vendors, contractors, or internal partners to support resolution.
Directs individuals to opportunities to improve claim handling efficiency and recommends process or outcome enhancements