Property Desk Claims Adjuster

Berkley•Scottsdale, AZ

3d•Hybrid

About The Position

As our Property Desk Claims Adjuster, you'll be a key contributor to the Berkley One brand. You'll be responsible for quality handling and resolution of property claims in a timely, professional manner with emphasis on providing quality service. The ideal candidate will have experience in handling all manner of personal lines property claims from the desk. The ability to provide service while assuring proper claim outcomes and expense management.

Requirements

Bachelors degree or equivalent industry experience
5+ years of experience handling property insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike.
You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks.
You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
You have a strong sense of accountability, fun and adventure
Natural curiosity. You love learning how things work and you are always looking for innovative improvements
Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims.
You will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews
Pro-active, you will manage preferred vendors in order to drive continuous quality improvement
Broad knowledge of construction, estimating and estimating systems, Symbility preferred

Responsibilities

Appropriately manage assigned first party claims through coverage analysis, virtual desk adjusting, oversight of independent adjusters, other experts, reserving and resolution
Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
Manage all experts and vendors assigned on claims including quality, service and expense.
Write fair and equitable estimates in Symbility on appropriate losses
Negotiate and convey claim settlements within authority limits
Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
Write denial letters, Reservation of Rights and other correspondence
Maintain an effective diary system and document claim file activities in accordance with established procedures
Pro-actively manage file inventory to ensure timely resolution of cases
Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
Perform administrative functions such as expense accounts and time off reporting as required
Manage Independent Adjusters and experts on select claims
Assist with the training of other internal and external adjusters on Berkley One best practices
Catastrophe duty as needed
Establish relationships within the broker community to promote our brand
Perform other duties as assigned