Property/Casualty Agency Service Specialist

Midwest Family Mutual Insurance Company • Urbandale, IA

1d • Remote

About The Position

Midwest Family Mutual is a Property/Casualty Insurance Company seeking an experienced, customer-focused individual to join their Agent Service Center team. This remote (work from home) desk position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to independent agents and insureds. The ideal candidate will have a minimum of 3 years of property/casualty insurance experience, with a strong emphasis in commercial lines, customer service, and a heavy call environment. The role requires someone who works well independently as well as part of a remote team environment, with a dedicated home office space and a wired high-speed internet connection. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. Work hours are typically 9:00am – 6:00pm CT, Monday – Friday, with occasional overtime.

Requirements

• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• 3+ years of P&C Insurance experience required.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• Dependable high-speed cable/DSL Internet.
• A dedicated home office space.
• Travel to the IA office on occasion.
• Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO.
• High School Diploma or General Education Degree (GED).
• Property/Casualty Insurance knowledge and experience.

Nice To Haves

• Insurance education/designations is a plus – i.e. INS, CPCU, CIC.

Responsibilities

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED