Insurance Consultant - Property & Casualty

ADP • Florham Park, NJ

7h • Hybrid

About The Position

ADP is hiring an Insurance Consultant. This position is hybrid, working in the office 3 days a week, and from home 2 days a week. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

• At least two years of experience in the insurance industry
• Must have the appropriate Property - Casualty producers license within 60 days of employment.
• Experience noted above, OR Military Experience.

Nice To Haves

• Property - Casualty (general lines, producer) Insurance License if not properly licensed, must obtain within 60 days as a condition of employment.

Responsibilities

• Provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or changes.
• Field questions related to ADP's Pay-By-Pay product, its value proposition, and have a working knowledge of the audit and dispute process.
• Investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
• Continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.
• Identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools.
• Develop and maintain effective written and verbal communication to ensure satisfaction and world class service.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees