Property Care Manager

VTrips Careers•Gatlinburg, TN

22h

About The Position

VTrips is seeking a Property Manager to oversee the care and condition of an assigned portfolio of vacation rental properties. The role ensures that quality assurance inspections, inventory management, billing, vendor management, and administrative functions are completed efficiently and effectively. The manager collaborates with the Client Success Manager to determine preferred communication methods for owners and works with the Supervisor and other teams to support property operations. The position includes managing property onboarding and offboarding, monitoring property condition and maintenance, maintaining accurate records, and supporting owner and guest satisfaction. The manager must understand the financial goals of the assigned portfolio and act in the owners’ interests. The role also includes rotational and as-needed after-hours on-call duties, and work schedules may vary by regional and location-specific needs.

Requirements

Proficiency with document management, databases, and spreadsheets.
Working knowledge of Microsoft applications.
Strong organizational skills and the ability to multitask and problem-solve.
Excellent communication skills.
Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
Must be eligible to work in the United States and pass a background screening.
Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Ability to sit, walk, and stand as required; sitting is listed as 30% and walking/standing as 70%.
Ability to stoop, bend, stretch, twist, and reach.
Ability to regularly lift up to 25 lbs.
Ability to talk or hear.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
Conduct monthly quality control inspections of assigned portfolios and document findings in the system.
Review and confirm completion of new property paperwork with the Client Success Manager and ensure timely system entry.
Foster and maintain relationships with HOAs and community service staff.
Manage property onboarding and offboarding processes.
Review owner statements monthly with the Client Success Manager and accounting department to ensure accuracy.
Operate with owners’ interests in mind and understand the financial goals of the assigned portfolio.
Communicate professionally with vendors and contractors about scheduling, billing, certificates of insurance, and other needs.
Submit invoices for payment and maintain detailed records related to work orders, inspections, and inventory.
Coordinate with the Supervisor regarding units coming on or off the program and follow the standard protocol.
Ensure updated property pictures are available and continually monitor the need for updates, including Inside Maps.
Establish and maintain a continuous maintenance schedule and assignments for the property portfolio, and assist other Property Managers as needed.
Promptly report guest damage and missing items, with photos and documentation.
Administer the go-back protocol with Housekeepers for guest satisfaction issues related to property conditions.
Take responsibility for installation and maintenance of Wi-Fi in units.
Attend meetings with supervisors and/or upper management as requested.
Learn and comply with company, local, state, and federal safety rules.
Familiarize yourself with the company's emergency preparedness plan and be available to assist with its implementation if necessary.
Fulfill rotational and as-needed after-hours on-call responsibilities.