Property Care Manager

VTrips Careers•McHenry, MD

About The Position

VTrips is seeking a Property Manager to oversee the care and condition of an assigned portfolio of vacation rental properties. The role ensures that quality assurance inspections, inventory management, billing and vendor management, and administrative functions are completed efficiently and effectively. The Property Manager works with the Client Success Manager, supervisors, accounting, vendors, contractors, housekeepers, HOAs, and community service staff to support property owners and operations.

Requirements

Proficiency with document management, databases, and spreadsheets.
Working knowledge of Microsoft applications.
Strong organizational skills and the ability to multitask and problem-solve.
Excellent communication skills.
Valid driver’s license, auto insurance, and reliable transportation for travel between locations while working.
Comfort driving in all types of weather, including ice and heavy snow.
Eligibility to work in the United States and successful completion of a background screening.
Ability to work a variable schedule, including weekends, holidays, and assigned on-call shifts.
Ability to sit 30% of the time and walk or stand 70% of the time.
Ability to stoop, bend, stretch, twist, and reach.
Ability to regularly lift up to 25 lbs.
Ability to talk or hear.
Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
Conduct monthly quality control inspections of assigned properties and document findings in the system.
Review new property paperwork with the Client Success Manager, confirm it is complete, and ensure timely system entry.
Build and maintain relationships with HOAs and community service staff.
Manage property onboarding and offboarding processes.
Review monthly owner statements with the Client Success Manager and accounting department to ensure accuracy.
Consider owners’ interests and understand the financial goals of the assigned portfolio.
Communicate professionally with vendors and contractors about scheduling, billing, certificates of insurance, and other needs.
Submit invoices for payment and maintain detailed records of work orders, inspections, and inventory.
Coordinate with the Supervisor on units entering or leaving the program and follow standard protocols.
Ensure updated property pictures are available and monitor the need for updates, including Inside Maps.
Establish and maintain a continuous maintenance schedule and assignments for the property portfolio, and assist other Property Managers as needed.
Promptly report guest damages and missing items with photos and documentation.
Administer the go-back protocol with Housekeepers for guest satisfaction issues related to property conditions.
Take responsibility for installation and maintenance of unit Wi-Fi.
Attend meetings with supervisors and/or upper management as requested.
Learn and comply with company, local, state, and federal safety rules.
Familiarize yourself with the company emergency preparedness plan and be available to assist with its implementation if necessary.
Fulfill rotational and as-needed after-hours on-call responsibilities.