Property Assessment Assistant (Casual Temporary)

Town of High River•High River, AB

8d•Onsite

About The Position

This temporary administrative support position works primarily with the Assessment team to collect, verify, and input property information. The role requires a courteous and friendly manner, strong collaboration skills, the ability to multitask effectively, and a consistent focus on delivering high-quality customer service. In line with our Strategic Plan and workplace culture, Accountable, Connected and Excellence (ACE), this position does the right thing for the organization and the community and takes personal ownership in contributing to the organization. The employee in this position must be able to communicate clearly and concisely and actively contribute to achieving team results. The incumbent must provide exceptional service to customers and internal partners and demonstrate initiative toward achieving organizational results and performance excellence.

Requirements

Strong knowledge and experience with Microsoft Office applications.
Exceptional customer service skills with both internal and external customers.
Completion of Grade 12 or G.E.D. equivalent.
Strong oral and written communication skills, both in person and over the phone.
A pleasant, cooperative team player with the ability to learn tasks with minimal supervision.
Ability to sit at a workstation for extended periods and interact with the public as required.

Nice To Haves

Occasional lifting and moving of heavy parcels.
Occasional driving may be required.

Responsibilities

Demonstrates proficiency with Microsoft Office, including mail merge in Word and basic to intermediate functions in Excel.
Creates and maintains data on the assessment roll and to documents property characteristic information received from various sources (for example: certificate of title, requests for information from property owner, MLS system, photos, sales verification, etc.).
Assist the assessment team in the preparation of information required for assessment appeals.
Works with correspondence from property owners.
Creates, formats, reviews, and maintains critical documents to ensure accuracy and compliance.
Retrieves CAMAlot reports from mass appraisal system for re-inspection.
Supports the implementation of transferring hard copy property files into electronic filing system.
Provides data collection and data entry support, including maintenance and import of information from various sources (e.g. safety codes, property owners, etc.).
Prepares and emails essential reports and correspondence to property owners.
Responds to basic inquiries related to information requests and required data entry.
Assists with property inquiries by tracking, documenting, and forwarding them to the appropriate personnel.
Provides general administrative and clerical support to the Assessment and Finance teams.
Experience with photographic documentation and loading photos into an assessment software system.
Input data for building and land characteristics into mass appraisal system.
Assisting the assessors in conducting, coordinating and completing the annual / general / supplementary assessments.
Performs other related duties as assigned.