Property Adjuster - Inside (Trainee) - Hybrid - Dallas Fort Worth, TX

Allstate•Fort Worth, TX

21h•Hybrid

About The Position

As an Inside Property Adjuster - Trainee in the Dallas Fort Worth (DFW) area, you will provide exceptional service to policyholders in a hybrid work environment. Your primary responsibilities will include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors using software platforms like Xactimate and ClaimsX Video Collaboration via voice calls, email, and text messages. This role has a specific focus on water losses, ensuring customers receive the highest level of support and resolution for these claims. You will act as a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder, embodying Allstate's Claims Culture of caring, empowering, and restoring with empathy, clarity, and commitment.

Requirements

1+ years of previous customer service experience required
Residency within the posted location (Dallas Fort Worth, TX) is mandatory
Ability to assess property damages and accurately determine claim coverage
Excellent negotiation and communication skills to interact with customers and stakeholders remotely
Ability to work independently and manage time efficiently in a virtual work environment
Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

Previous industry experience is highly desired
Proficiency in using Xactimate and other relevant software for virtual assessments is preferred

Responsibilities

Virtually inspect damages
Investigate coverage
Prepare estimates
Settle claims promptly and accurately
Interact with customers, contractors, and vendors through various software platforms
Communicate through voice calls, email, and text messages
Perform detailed reviews of damage and interpret policies to determine coverage
Use phone, emails, and video chat with customers to guide them through the claims process
Offer customers their preference of communication to discuss claim needs and provide updates
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants
Utilize multiple tools, including estimate tools and job aids, for claim handling
Execute policies according to policy agreements
Maintain a clear record of work in a claims system
Ensure timely and accurate documentation