Property Adjuster - Inside (Trainee) Hybrid - Northbrook, IL
About The Position
As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Requirements
- 1+ years of previous customer service experience required
- Residency within the posted location is mandatory for this role
- Ability to assess property damages and accurately determine claim coverage
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
- By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
- The candidate(s) offered this position will be required to submit to a background investigation.
- Allstate generally does not sponsor individuals for employment-based visas for this position.
- When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- Previous industry experience is highly desired
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred
Responsibilities
- Virtually inspect damages
- Investigate coverage
- Prepare estimates
- Settle claims promptly and accurately
- Interact with customers, contractors, and vendors through various software platforms
- Communicate through voice calls, email, and text messages
- Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
- Protect the company financially by executing policies along policy agreements
- Keep a clear record of your work in a claims system
- Ensure timely and accurate documentation is completed as you work on each claim
Benefits
- Time off
- Healthcare
- Retirement
- Competitive pay with needed support for continuous development and career advancement
- Flexibility in scheduling
- A time off policy that helps support your work/life balance
- Initial and ongoing training to get you proficient in your new role
- Comprehensive benefits like a 401K/pension
- Education reimbursement
- Programs to help you balance work with the rest of your life
- Monthly connectivity reimbursement to help offset internet costs
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
