Property Adjuster - Inside (Trainee) - Hybrid - Dallas Fort Worth, TX

Allstate•Fort Worth, TX

2d•$24 - $40•Hybrid

About The Position

As an Inside Property Adjuster Trainee in a hybrid environment, you will provide exceptional service to policyholders by virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms like Xactimate and ClaimsX Video Collaboration via voice calls, email, and text messages. This role has a particular focus on water losses. You will act as a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder, ensuring compassionate, clear, and committed claim handling with empathy, detailed damage reviews, policy interpretation, clear communication, negotiation of settlements, utilization of multiple tools, and accurate documentation in a claims system.

Requirements

1+ years of previous customer service experience required
Residency within the posted location is mandatory for this role
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

Previous industry experience is highly desired
Proficiency in using Xactimate and other relevant software for virtual assessments is preferred
Ability to assess property damages and accurately determine claim coverage
Excellent negotiation and communication skills to interact with customers and stakeholders remotely
Ability to work independently and manage time efficiently in a virtual work environment
Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
May require obtaining an adjuster and/or an appraiser license within 60 days of hire
Active Listening
Communication
Critical Thinking
Customer Service
Empathy
Multitasking
Working Independently

Responsibilities

Virtually inspect damages
Investigate coverage
Prepare estimates
Settle claims promptly and accurately
Interact with customers, contractors, and vendors through various software platforms
Communicate through voice calls, email, and text messages
Handle water loss claims with a high level of support and resolution
Live into Allstate’s Claims Culture by caring, empowering, and restoring
Lead with empathy
Confidently and independently investigate property claims
Perform detailed reviews of damage
Interpret policies to determine coverage
Use phone, emails, and video chat with customers to guide them through a fast, fair, and easy claims process
Incorporate a specific approach to claim handling to offer customers their preference of communication
Efficiently discuss claim needs and keep customers updated on claim progress
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants
Incorporate tactics in handling challenging and complex situations
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
Use sharp critical thinking skills
Protect the company financially by executing policies according to agreements
Keep a clear record of work in a claims system
Ensure timely and accurate documentation is completed

Benefits

Time off
Healthcare
Retirement
Competitive pay
Support for continuous development and career advancement
Flexibility in scheduling
Time off policy that helps support work/life balance
Initial and ongoing training
401K/pension
Education reimbursement
Programs to help balance work with the rest of your life
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for eligible remote employees