Promotora Coordinator

Valley Settlement•Glenwood Springs, CO

6h•$24 - $31•Hybrid

About The Position

The Promotora Coordinator is responsible for planning, coordinating, strengthening, and overseeing operations, ensuring that promotoras have the tools, knowledge, and support necessary to provide high-quality services to families. This role promotes continuous program improvement by strengthening promotoras' capacity, maintaining up-to-date community resources, developing strategic partnerships, and monitoring program outcomes and impact. This role is under the Family Support Team and will support the team's capacity and other goals throughout the program year.

Requirements

Respond appropriately to sensitive and/or confidential information and requests; maintain confidentiality at all times
Ability to establish relationships with families and empower them by building on their strengths
Demonstrates active listening skills and empathy. Uses a lens of equity, diversity and inclusion in daily work.
Communicates respectfully and easily with others, including fellow VS team members
Must demonstrate flexibility, patience, respect, and willingness to collaborate and problem-solve as a team
Able to work individually and in a group
Ability to meet deadlines while at the same time being flexible with other demands of the position
Ability to build and maintain positive relationships internally and externally with a diverse range of people
High School Diploma or GED required
At least two years’ prior working experience in the health and human service field, with direct experience working with families.
Proficient in Microsoft Office Suite and Google Drive (Documents & Spreadsheets)
Possess and maintain a valid Colorado driver’s license and automobile insurance
Available and reliable vehicle to attend external meetings (mileage reimbursed)

Nice To Haves

Bilingual or Spanish preferred

Responsibilities

Works collaboratively with Valley Settlement (VS) staff to receive family / individual referrals
Works collaboratively with community agencies to connect with family / individual referrals
Leads in training new and current staff in the referral process
Engages with all VS programs to present to programming participants on the role of the FST team
Engages in designing program calendar for FST and Promotoras, including training dates, evening and weekend events or workshops, and any other activities as instructed by their supervisor
Ensures spaces in the community are well maintained when used to meet with families/individuals and are confidential for participants to share their story. If children are present, the space is safely secured through physical security measures and through childproofing.
Responsible for participant recruitment for all programs, through various methods such as door knocking and attending events
Organizes and maintains the inventory of program materials
Conducts the first call/home visit with families/individuals referred to VS and seeks to understand the different challenges and priorities they want to act on and develop an action plan with the family; analyzes the intakes to then present to the team and coordinate the assignment of families with a Promotora
Coordinates and facilitates connections between families/individuals and community, state, or national resources according to family’s action plans, providing ongoing follow-up to ensure successful access to services
Maintains effective recording system for all referrals, including referral status and referral outcomes; enters referral data into the data tracking system for all Promotora referrals
Develops and maintains partner relationships with multiple resources to support the connection made for families/individuals
Attends partnership meetings at the local, state, and national level, engaging in resource navigation work
Communicates effectively with staff, outside agencies, families/individuals about referral processes and provides updates on the work that is being done
Establishes and maintains respectful and trusting relationships with families/individuals, and partners with a focus on an asset-based approach
Completes weekly reports for the supervisor, detailing what tasks were completed, in progress, or have not started yet
Create and share resources and educational materials for families/participants
Must communicate with families in a culturally responsive and empathetic way
Participate in planning, organizing, and facilitating family education events as needed in the program year
Build trusting relationships with families in our community
Participate in planning, organizing, and facilitating program graduations
Ensure compliance with established program processes for promotoras
Provide ongoing support to promotoras throughout their assigned families.
Answer questions related to resources, documentation, and processes.
Review the quality of monthly notes and provide feedback.
Conduct bi-monthly one-on-one meetings to evaluate strengths, needs, and growth opportunities for promtoras
Identify training needs and develop individual growth plans.
Promote the exchange of best practices among promotoras.
Participates in yearly evaluation retreat and evaluation process which might include pre/post surveys with families or with partner organizations
Engages in annual program targets, strategic goals, and grant deliverables
Turns in reports as needed by supervisor
Monitors any grant deliverables tied to that programming year
Attends weekly one-on-ones with the supervisor to build a relationship, rapport, and to communicate
Attends weekly team meetings and supports team efforts
Co-develop the annual training plan for the Promotoras, identifying relevant training throughout the year to strengthen promotoras' competencies
Co-coordinate the participation of experts and guest organizations at monthly meetings for Promotoras
Attend events periodically for all VS programs in the community
Attend program staff meetings and trainings when scheduled
Engages in site visits or program tours as needed by development team
Participates in annual door-knocking recruitment efforts for all programs
Performs all functions and activities within the guidelines and philosophy set forth in VS’s values, mission, vision, and goals
Co-leads in onboarding and training
Identifies opportunities to strengthen the work of the Promotoras
Design new processes and tools that improve services for families.
Propose strategies to expand the program’s impact.
Evaluate new initiatives that respond to emerging community needs.
Other duties, as assigned