COORDINADOR MODELOS DE SERVICIO MODERNO | STAFF MX

Arca Continental, S.A.B. de C.V. P • Monterey, CA

5d • Onsite

About The Position

Arca Continental is a company dedicated to the production, distribution, and sale of non-alcoholic beverages of the brands owned by The Coca-Cola Company, as well as savory snacks under the Bokados brands in Mexico, Inalecsa in Ecuador, and Wise in the United States. With an outstanding trajectory of more than 92 years, Arca Continental is the second largest Coca-Cola bottler in Latin America and one of the most important in the world. In its Coca-Cola franchise, the company serves a population of more than 123 million in the northern and western regions of Mexico, as well as in Ecuador, Peru, the northern region of Argentina, and the southwestern region of the United States. Arca Continental is listed on the Mexican Stock Exchange under the symbol "AC".

The mission is to analyze and follow up on service models for the Modern Channel (Self-service, Tdc, and FSS), ensuring their alignment with the commercial strategy, operational efficiency, and optimal customer coverage, through compliance with standards and the functioning of the operational structure, with the objective of ensuring the implementation of the models, maximizing business profitability, and ensuring correct execution in the field.

Requirements

• University Education: Degree in Business Administration, Finance, Marketing, Systems, Industrial Engineering, or related (Title or Professional License)
• Advanced English.
• Experience in Sales Service, Knowledge of Market Development.

Nice To Haves

• SAP BO.
• Power BI.
• Project Management.
• Knowledge of Channels.
• Sales Service Models.

Responsibilities

• Review and execute service models for the Modern Channel by customer type (Self-service, National and Local accounts, Convenience Stores, Food Service), ensuring their alignment with the commercial strategy, quality of service, and impact on business profitability.
• Evaluate and analyze the performance and evolution of service models and the operational structure of the Modern Channel, maximizing productivity, efficiency, and business profitability through continuous monitoring and strategic adjustments.
• Supervise and ensure the correct execution of service models, ensuring alignment between areas and compliance with commercial and operational objectives.
• Calculate and analyze financial information of commercial and operational initiatives, ensuring decisions are based on economic and service impact for Modern Channel customers.
• Develop and program commercial processes and routines at the point of sale that ensure order quality, correct portfolio execution, and effective management of middle managers over the sales force.
• Plan and analyze the performance of the Modern Channel service model through monitoring key indicators, ensuring the identification of deviations, the implementation of corrective actions, and the generation of visibility for decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level