Evergreen - Representante de Servicio al Cliente - Ventas

Atento • Caguas, PR

2d • Onsite

About The Position

ATENTO, is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. We are looking for a Customer Service Representative.

Requirements

• High school diploma or equivalent required.
• Bilingual English/Spanish
• Minimum of 1-2 years of experience in Customer Service
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Works on generally routine assignments, occasionally deviating from defined procedures.
• Strong communication and customer relation skills.
• Willingness to continuously learn about new products, systems, and policies.
• Pass computer and typing test assessment.
• Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.

Nice To Haves

• Experience in Sales/Cross sales is preferred but not required.

Responsibilities

• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

Benefits

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits, including Employee Discount on cell phone services.
• Opportunity for monthly performance incentives and commissions
• Benefits package (Medical Insurance)
• Joining a team and building a positive relationship of teamwork, trust, and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED