Project - Technical Program Manager
About The Position
As a Project Technical Program Manager on Deloitte’s Human Services Transformation team, you will support systems implementation, operations, and PMO activities. You will complete assigned tasks and deliverables in support of project timelines and quality standards, review work products for accuracy and identify issues for escalation, and collaborate with team members and client stakeholders to support project execution. The role is part of Deloitte’s Government & Public Services practice. The Human Services Transformation offering delivers large, complex systems development and transformation projects to human services agencies across federal, state, and local governments. The position may involve travel averaging 0–25%, depending on the work, clients, and industries or sectors served.
Requirements
- Bachelor’s degree.
- At least 7 years of experience with state public assistance systems supporting eligibility determination, benefits administration, or case management.
- At least 5 years of experience supporting state government clients in eligibility determination, benefits calculation, benefits issuance, or information management.
- At least 5 years of experience supporting systems implementation, operations and maintenance, help desk operations, or software application development and maintenance.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to travel 0–25% on average, based on the work and clients and industries or sectors served.
Nice To Haves
- Experience managing workstreams or coordinating team members on technology engagements.
- Experience supporting proposal development.
- Experience resolving client issues in a project environment.
Responsibilities
- Support systems implementation, operations, and PMO activities.
- Complete assigned tasks and deliverables in support of project timelines and quality standards.
- Review work products for accuracy and identify issues for escalation.
- Collaborate with team members and client stakeholders to support project execution.
- Lead projects or workstreams.
- Manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Mentor others and provide clear guidance.
Benefits
- Employees are offered a broad range of benefits.
- Eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, mentorship, and opportunities to build skills.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
