Project Support Specialist

Emerson•Mansfield, MA

17h•Onsite

About The Position

The Project Support Specialist (PSS) plays a critical role in supporting Emerson customers by serving as a key connection between customers and manufacturing operations. This role ensures timely communication, coordination, and execution of manufacturing activities while aligning internal teams around customer expectations. The PSS helps drive predictable outcomes, strong customer relationships, and successful order execution in a fast‑paced manufacturing environment.

Requirements

An associate’s degree or equivalent combination of education and experience
Experience in a customer‑facing role
Exposure to or experience within manufacturing or operations environments
Proficiency with Microsoft Excel and basic data analysis
Strong written, verbal, and electronic communication skills, with the ability to interact effectively with both internal and external partners

Nice To Haves

Bachelor’s degree
Additional experience working in manufacturing or operations environments
Experience using material requirements planning (MRP) systems
Familiarity with Oracle
Familiarity with customer relationship management (CRM) systems

Responsibilities

Provide manufacturing lead time quotations in response to customer requests.
Support the development and execution of manufacturing milestone plans for critical orders and customer outage requirements.
Manage Built Not Shipped (BNS) and order date activities for assigned Impact Partners and customers.
Coordinate factory actions for assigned orders by partnering with Production Planning, Production Scheduling, and other cross‑functional teams.
Support Production Planning, Manufacturing, Quality, and other departments as needed to ensure successful order execution.
Monitor order progress to ensure commitments made to customers are met or exceeded.
Proactively expedite cross‑functional activities at the appropriate level to achieve business objectives when challenges arise.
Provide regular, timely progress updates to customers, clearly communicating any deviations from the original plan.
Prepare inspection and shipping schedules to ensure orders ship on time in alignment with customer requirements.
Schedule, prepare for, and lead customer witness hold points and inspections.
Coordinate and support video inspections, including live‑streamed and pre‑recorded formats, as required.
Host and manage customer or representative visits and inspections at the manufacturing site.
Assist with factory tours and related customer engagements.