Project Support Specialist
About The Position
The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some (vehicular) travel is involved. Tasks will include but not limited to imaging PCs, setup PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs and resolving end-user computer issues. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.
Requirements
- Bachelors degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
- 5+ years direct experience supporting C-Suite executives and other VIP staff
- 7+ years experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
- Highest degree of professionalism and integrity
- Flexibility to be on call during off hours and weekends
- Ability to research and test new technologies and solutions
- Time management and organizational skills
Responsibilities
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone
- Troubleshoot Windows 11 OS issues
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Provide technical support to Office Services as needed
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming support requests in a timely manner
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Set reasonable expectations that can be counted on
- Present the facts transparently to promote collaborative solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
