Project Support Specialist

JENKINS SERVICES GROUP•Chantilly, VA

1d•Onsite

About The Position

This role is responsible for providing comprehensive support to Project Managers, handling a variety of administrative and client-facing tasks. The Project Support Specialist will manage front desk duties, process warranty claims, audit job data, assist with document management, and handle client communications regarding invoices and job status. The position also involves reporting, assisting with purchase orders and change orders, managing accounting-related tasks, and general office upkeep. A key aspect of the role is serving as a secondary point of contact for homeowners and ensuring consistent communication with the branch's General Manager.

Requirements

High school diploma.
Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.
Pleasant and friendly mannerism in the office and contact with customers on the telephone.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively to customers and/or employees of the organization.
Knowledge of database, Internet, spreadsheet, and word processing software.

Nice To Haves

Experience with DASH, DocuSign, POMS, Job Track, Daily Xact Report, Alacrity.
Experience in the construction or property restoration industry.

Responsibilities

Perform Front Desk duties including managing mail, greeting clients and staff.
Manage and vet warranty claims from clients.
Audit jobs in DASH for all lines of service for assigned branches to ensure complete and accurate data.
Assist Project Managers with DocuSign document shipment to customers.
Upload documents into Dash (work authorizations, waivers, etc.).
Assist with documents and TPA management follow-through to ensure jobs are collected.
Follow up with clients on pending and outstanding invoices.
Generate weekly reports for POMS, Job Track, Daily Xact Report, Alacrity, etc.
Respond to requests from TPAs, adjusters, and Branch Managers regarding scheduling/customer contact status.
Assist Project Managers with job notes and updates.
Serve as a second point of contact for homeowners when project managers are unavailable.
Assist LL Project Managers with purchase order signatures.
Create change orders as specified by the project manager.
Complete accounting items for Project Managers: Invoicing, budgeting, deductible payments, and subcontract numbers.
Create Mortgage Check Processing packets.
Manage online permit portals as needed.
Assist project managers in obtaining surveys.
Maintain general office upkeep: ordering supplies, tidying, monitoring dumpster, and organizing luncheons.
Perform other duties as assigned with manager approval.
Maintain consistent communication with the General Manager of the branch to ensure focus on important tasks.