Project Support Specialist

Chenega Corporation•Stafford, VA

6d•Onsite

About The Position

The Project Support Specialist provides direct support to a National Park Service (NPS) contracting team project manager, contributing to the successful delivery of initiatives that impact park operations nationwide. This role focuses on developing clear, effective training materials, communication products, and business process documentation to support NPS park staff in adopting new tools, systems, or workflows. The ideal candidate is a strong writer and communicator who can translate complex concepts into practical, user-friendly guidance for a diverse, field-based workforce.

Requirements

Bachelor’s degree in communications, public administration, business, or related field.
2+ years of relevant experience supporting projects, programs, or operations.
Must be able to obtain a Public Trust
Must be a U.S. citizen
Strong writing and editing skills, with the ability to tailor content to different audiences.
Experience developing training materials or documentation.
Ability to manage multiple priorities and work independently.
Strong organizational skills and attention to detail.
Experience with tools such as SharePoint, PowerPoint, or training platforms.
Written and verbal communication.
Content development and storytelling.
Stakeholder engagement.
Organization and project coordination.
Critical thinking and problem-solving.
Ability to collaborate effectively with both technical and non technical stakeholders.

Nice To Haves

Experience supporting federal agencies or public sector clients.
Familiarity with change management or communications strategies.
Experience working with field-based or operational staff (e.g., facilities, maintenance, park operations).
Understanding of business process mapping or continuous improvement practices.

Responsibilities

Support the project manager in planning, coordination, and execution of project activities
Track action items, deliverables, and timelines to ensure project milestones are met
Assist in stakeholder coordination across NPS regions, parks, and program offices
Develop training materials, including user guides, job aids, presentations, and reference documents
Translate technical or complex processes into clear, accessible content for non-technical audiences
Support development of training strategies and rollout plans for park staff
Draft and edit internal communications, including announcements, updates, FAQs, and newsletters
Develop messaging that supports change management and user adoption
Ensure consistency in tone, branding, and clarity across all communication products
Document current and future-state business processes and workflows.
Help define and standardize business practices across parks and regions.
Identify opportunities to improve efficiency, clarity, and usability of processes.
Gather input and feedback from park staff and subject matter experts.
Incorporate user feedback into training materials and process improvements.
Support meetings, workshops, and working sessions (agenda development, notes, follow-ups).