Project Support Associate

redShift•Albany, NY

7d•Onsite

About The Position

Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting. The Project Support Associate plays a key role in supporting sales, operations, and project workflows while ensuring a positive experience for customers and internal teams.

Requirements

Minimum of one year of relevant administrative, customer service, or project support experience
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Customer-focused mindset with strong attention to detail
Ability to manage multiple tasks and shifting priorities
Proficiency with standard office software, including word processing, spreadsheets, email, and order entry systems

Nice To Haves

Associate degree in Business Administration or a related field preferred

Responsibilities

Respond to customer inquiries via phone and email in a professional and timely manner
Enter and track incoming product orders within internal systems
Review vendor order confirmations and investigate discrepancies
Assist with customer warranty requests and issue resolution
Support front office operations, including greeting visitors and maintaining common areas
Generate proposals and track customer orders from initiation through completion
Assist with scheduling activities and follow up with clients after project installation
Collect and organize information from prospective clients to support sales efforts
Provide support with Accounts Payable and Accounts Receivable tasks
Assist with general project coordination and administrative duties as needed