Project Specialist - (in-office)
About The Position
Kohler | Renuity is looking for a Project Specialist to join our team! The award-winning Renuity is the exclusive dealer in Oregon, Washington, Nevada, Arizona, Utah, and Illinois for KOHLER's LuxStone Walk-in Showers and Walk-in Baths. Project Specialists provide administrative support to Install Managers to ensure efficient operation of all installations. They emphasize world-class customer service and possess excellent communication and problem-solving skills. The Project Specialist’s duties and responsibilities include providing project administrative support to ensure the efficient operation of the Install Manager. In this position, the Project Specialist will coordinate with the Install Manager, using problem-solving and organizational skills to provide logistical support throughout the entire job life cycle. This role requires excellent communication and organizational skills, as you will assist the Install Manager in coordinating materials and labor (both employees and subcontractors) while keeping their projects on schedule. Familiar with a variety of the Company’s concepts, practices, and procedures. Ability to effectively communicate via phone and email ensuring that all the Project Specialist’s duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals.
Requirements
- 5+ years in an office environment with scheduling and direct customer service experience.
- Strong verbal and written communication and customer service skills with an expertise in problem resolution.
- Exceptional multi-tasking skills with great attention to detail and an ability to prioritize tasks.
- Experience using Outlook and other Microsoft Office programs and the ability to learn other computer programs.
Responsibilities
- Provide exceptional customer service by answering the phone promptly and being ready to answer any queries, resolve any issues, or obtain any necessary information.
- Maintain exceptional working relationships with customers, installers, vendor partners, and other staff.
- Ensure all aspects of each project are running smoothly by creating job folders, communicating with customers, processing sale/contract orders, and uploading all contract documentation daily.
- Assist the Install manager with scheduling installation dates and service requests, ordering all job materials, and pulling building permits
Benefits
- Hourly wage of $22/hr with bonus opportunities
- Health, Dental, Vision, Disability & Voluntary Insurance
- 401K
- Paid vacation & paid holidays
- Medical insurance (PPO plans)
- Vision insurance
- Dental insurance
- Voluntary life insurance
- Disability insurance (STD, LTD)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Healthcare Flex Spending Account
- Dependent Care Flex Spending Account
- 401k
- New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
