Project Senior Consultant Functional Transformation

Deloitte•Boston, MA

2d•Onsite

About The Position

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
Bachelor’s degree
4+ years of Salesforce consulting, implementation, or administration experience.
Experience serving as a liaison between business stakeholders and technical delivery teams.
Strong knowledge of Salesforce configuration and declarative automation.
Experience with requirements management, process mapping, user stories, and acceptance criteria.
Understanding of Salesforce data model, security model, integrations, and deployment practices.
Experience with Agile delivery methodologies and tools such as Jira or Azure DevOps.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel 10 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Responsibilities

Lead stakeholder discovery sessions and translate business needs into clear requirements, user stories, process flows, and solution designs.
Configure Salesforce capabilities, including objects, automation, security, reports, dashboards, and user experiences.
Partner with architects and technical teams on integrations, data migration, custom development, and scalable solution design.
Support Agile delivery through backlog refinement, testing, deployment, release management, and issue resolution.
Drive user adoption through training, documentation, process improvement, and stakeholder communication.