Technical Project Manager - NY

Scope•New York, NY

3d•$110,000 - $160,000•Onsite

About The Position

Scope Labs is seeking a high-performing Technical Project Manager to lead client relationships and project delivery end-to-end. The role combines emotional intelligence, organization, and technical fluency to listen to clients, own issues, manage timelines, and keep stakeholders aligned in a fast-paced, high-accountability environment. Based at Scope Labs’ NYC headquarters, this on-site position serves as the primary contact for client accounts and leads delivery from kickoff through completion. The Project & Relationship Manager works closely with product, engineering, and design teams to communicate business value, resolve client issues, maintain clear documentation, and protect internal team capacity while supporting client success. This is a contract-to-hire position.

Requirements

At least 5 years of client-facing experience in relationship management, account leadership, or project delivery; experience with challenging or high-stakes relationships is preferred.
Strong communication and emotional intelligence, including active listening, empathy, reading client concerns, and adapting communication style.
Ability to build trust through follow-through, transparency about deliverables, and a genuine interest in client success.
Proactive problem-solving skills and willingness to research and resolve issues without defaulting to escalation.
Highly organized and detail-oriented, with strong action-item tracking and follow-through.
Composure under pressure and the ability to handle escalations calmly and keep discussions solutions-focused.
Comfort professionally pushing back, asking difficult questions, and setting client boundaries.
Strong written communication skills, including the ability to produce clear and timely Slack messages, meeting notes, and client updates.
Background in B2B or B2C software or technology-adjacent services, with an understanding of development cycles, constraints, and stakeholder dynamics; technical fluency is advantageous.
Previous startup or agency experience and comfort with pace, urgency, and shifting priorities.
Project management mindset, including managing timelines, owning deliverables, and driving clarity with or without formal tools.
Team-oriented approach that protects internal teams from unnecessary client disruption while maintaining client satisfaction.

Nice To Haves

Familiarity with project management tools such as Asana, Trello, Notion, or Jira.
Experience working in cross-functional teams including product, design, and engineering.
Previous experience in client strategy or customer success at a high-growth company.

Responsibilities

Serve as the primary point of contact for client accounts, own relationships, manage expectations, and identify client needs proactively.
Translate complex technical concepts into clear, actionable business value for stakeholders at all levels.
Lead project delivery from kickoff to completion by tracking timelines, managing deliverables, providing timely updates, and ensuring follow-through.
Investigate and resolve client issues, identify workarounds, and escalate when deep technical input is needed.
Manage competing priorities across multiple accounts while maintaining a calm, solutions-focused presence under pressure.
Facilitate client meetings, retrospectives, and check-ins to foster trust, gather feedback, and adapt delivery plans.
Document client conversations, action items, and evolving requirements clearly and in detail.
Collaborate with product, engineering, and design teams, supporting internal team productivity.
Manage client needs diplomatically, de-escalate where necessary, and protect internal team bandwidth.