Project Manager-Commercial Sales

APTURA Group•Fort Wayne, IN

About The Position

This position assists outside sales and customers by identifying needed items, using parts catalogs and computer systems, billing merchandise orders, and entering information into the inventory control system. It also involves distributing special-order parts, receiving warranty parts, and quoting customers on products. The End User Customer Service Representative (CSR) supports customers and the outside sales team by providing professional, positive customer service; maintaining and creating customer relationships; answering calls and taking orders; answering questions or directing customers to further assistance; and learning products to help customers identify what they need. The role uses the operating system to create and release sales orders, receives payments or obtains credit applications, and provides budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. Successful proposals are converted to orders, and accurate information is provided to support staff for order fulfillment. The position requires staying current on industry codes, standards, and door, frame, and finish hardware products through educational webinars, seminars, and technical publications. Other related duties may be assigned.

Requirements

Ability to accurately read a tape measure.
Strong verbal and written communication skills.
Ability to read and understand blueprints, specifications, and door and hardware schedules.
Ability to multitask across several simultaneous projects.
Background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required.

Nice To Haves

Experience with MS Word, Excel, PowerPoint, Bluebeam, and Comsense is highly desirable.

Responsibilities

Assist outside sales and customers by identifying needed items using parts catalogs and computer systems.
Bill merchandise orders and make entries in the inventory control system.
Distribute special-order parts and receive warranty parts.
Quote customers on needed products.
Deliver professional, positive customer service and maintain and create customer relationships.
Answer customer calls, take orders, answer questions, or direct customers to additional assistance.
Learn products and guide customers to appropriate products.
Stay current on industry codes and standards through webinars, seminars, and technical publications.
Use the operating system to create and release sales orders.
Study and stay current on door, frame, and finish hardware products.
Receive payments or obtain credit applications.
Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans; convert successful proposals to orders.
Provide accurate information to support staff for order fulfillment.
Perform other related duties as necessary or assigned.
Learn and use industry and product knowledge.
Perform data entry.
Use communication, presentation, organizational, and time-management skills.