Project Manager - ServiceNow ETM Implementation

Aet Federal•Danville, VA

1d•Hybrid

About The Position

The Project Manager leads end-to-end delivery of an Enterprise Technology Management (ETM) solution for a municipal government client. The implementation includes ServiceNow across IT Service Management, IT Asset & Portfolio Management, and Technology Intake & Project Governance. The Project Manager is the primary point of contact for the City's Project Owner and CIO and is accountable for scope, schedule, budget, risk, and contract compliance from kickoff through final acceptance and transition to ongoing support. This is a full-time, hybrid position based out of the company's Tysons, Virginia office, with regular travel to the client site in Danville, Virginia. The role coordinates the project team and City stakeholders, manages delivery and contract requirements, and leads transition and closeout activities.

Requirements

Bachelor's degree or higher.
PMP certification.
At least 7 years of IT project management experience, including at least 3 years leading ServiceNow or comparable ITSM platform implementations.
Experience delivering projects for state or local government clients.
Working knowledge of ITIL 4 practices.
Strong verbal and written communication skills, including executive-level briefings.
Proficiency with Microsoft Office and project tools such as MS Project, Smartsheet, or Jira.
Ability to travel to Danville, Virginia, as required.
Ability to pass a criminal background check required by the client contract.

Nice To Haves

Agile/Scrum certification.

Responsibilities

Develop and maintain the integrated project plan, schedule, and milestones for implementation, configuration, data migration, integration, training, and go-live.
Lead project kickoff, status meetings, steering committee briefings, and phase-gate reviews with City leadership.
Manage scope, change requests, and work changes in accordance with contract terms.
Coordinate the work of the ServiceNow Architect, module specialists, Data Migration/Test Lead, and Training Lead.
Serve as the primary liaison to the City's Project Owner (CIO) and Purchasing Department.
Communicate status, risks, issues, and decisions clearly and on a regular cadence.
Coordinate with City staff and other City contractors to prevent schedule conflicts.
Maintain the RAID log and drive mitigation of risks, assumptions, issues, and dependencies.
Track contract deliverables, acceptance criteria, and invoicing milestones.
Ensure Section 508 / WCAG 2.1 AA documentation, including the VPAT/ACR and accessibility roadmap, is delivered before final acceptance.
Maintain the signed project personnel list and background certifications required by the contract.
Plan hypercare and transition to ongoing support.
Lead final acceptance, lessons learned, and project closeout documentation.
Deliver the Project Management Plan, integrated schedule, communications plan, weekly status reports, steering committee materials, RAID and change request logs, go-live readiness checklist, acceptance sign-off package, and project closeout report.