Project Manager - ServiceNow ETM Implementation

AET FEDERAL INC•Danville, VA

2d•$110,000 - $140,000•Hybrid

About The Position

The Project Manager leads end-to-end delivery of an Enterprise Technology Management (ETM) solution for a municipal government client, implementing ServiceNow across IT Service Management, IT Asset & Portfolio Management, and Technology Intake & Project Governance. The role is the primary point of contact for the City's Project Owner and CIO and is responsible for scope, schedule, budget, risk, and contract compliance from kickoff through final acceptance and transition to ongoing support. This is a full-time, hybrid position based out of the company's Tysons, Virginia office, with regular travel to the client site in Danville, Virginia. The position includes flexible work-from-home options.

Requirements

Bachelor's degree or higher.
PMP certification required.
At least 7 years of IT project management experience, including at least 3 years leading ServiceNow or comparable ITSM platform implementations.
Experience delivering projects for state or local government clients.
Working knowledge of ITIL 4 practices.
Strong verbal and written communication skills, including executive-level briefings.
Proficiency with Microsoft Office and project tools such as MS Project, Smartsheet, or Jira.
Ability to travel to Danville, Virginia, as required.
Ability to pass a criminal background check required by the client contract.

Nice To Haves

Agile/Scrum certification.

Responsibilities

Develop and maintain the integrated project plan, schedule, and milestones for implementation, configuration, data migration, integration, training, and go-live.
Lead project kickoff, status meetings, steering committee briefings, and phase-gate reviews with City leadership.
Manage scope, change requests, and work changes in accordance with contract terms.
Coordinate the work of the ServiceNow Architect, module specialists, Data Migration/Test Lead, and Training Lead.
Serve as the primary liaison to the City's Project Owner (CIO) and Purchasing Department.
Communicate status, risks, issues, and decisions clearly and regularly.
Coordinate with City staff and other City contractors to avoid schedule conflicts.
Maintain the RAID log (risks, assumptions, issues, dependencies) and drive mitigation.
Track contract deliverables, acceptance criteria, and invoicing milestones.
Ensure delivery of Section 508 / WCAG 2.1 AA documentation, including the VPAT/ACR and accessibility roadmap, before final acceptance.
Maintain the signed project personnel list and background certifications required by the contract.
Plan hypercare and transition to ongoing support.
Lead final acceptance, lessons learned, and project closeout documentation.
Deliver the Project Management Plan, integrated schedule, and communications plan.
Prepare weekly status reports and steering committee materials.
Maintain the RAID log and change request log.
Deliver the go-live readiness checklist and acceptance sign-off package.
Prepare the project closeout report.