Project Manager

ALS • Vancouver, BC

5d • Onsite

About The Position

The successful candidate will work as part of a Project Management Team focused primarily on facilitating communications between ALS and the client. There are three primary objectives of this role as follows: to optimize customer satisfaction, trust and relationship through excellent proactive communication, and the facilitation of technical support to ensure that project scope aligns with the project delivery to maximize the ALS share of work from the client via successful execution of the above objectives.

Requirements

• Excellent customer service and communication skills (in English).
• Strong interpersonal skills.
• Positive and energetic outlook including a proactive approach.
• Demonstrated time management skills.
• Teamwork including good relationships with front end and laboratory operations.
• Proven ability to work under pressure.
• Organized, detailed oriented and able to work independently.
• Strong computer skills.
• Recognized BSc. or Technical Diploma in Chemistry, or related discipline is required.
• Minimum 1 year of experience in Environmental Chemistry or related field preferred.
• Minimum 1 year client service or sales experience preferred.

Responsibilities

• Coordinate all cash client submissions and other small client accounts and profiles as designated by the Senior Project Manager and/or the Client Services Manager.
• If in a team, provide assistance to the Senior Project Manager in managing the teams client portfolio.
• Provide service advice to clients to assist them in meeting project or regulatory objectives at the direction of the Senior Project Manager and/or Client Services Manager.
• Prepare quotations for ALS services and follow up with clients within 24 hours of delivery.
• Ensure that all client calls are returned as soon as possible after receipt.
• Help to coordinate or prepare sample bottle requests.
• Maintain and update client information.
• Answer incoming technical queries or forward to an appropriate ALS manager as required.
• Coordinate client sample submissions/requests.
• Review selected chain of custody/analytical request forms received in login on an as required basis.
• Track client projects on the LIMS system and provide status updates when requested, proactively calling to advise clients of any anticipated delays.
• Issue rechecks for work submitted.
• Outside of routine business hours, for special projects/submissions, and for amended files, ensure timely completion and transmission of final and/or draft client reports.
• Organize data and invoicing revisions when required.
• Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff.
• Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients.
• Communicate any special client requests to staff.
• Be familiar with appropriate environmental regulations.
• Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required.
• Support other members of the Client Services team in relation to client requests.
• Participate in rotating on-call schedule for after-hours client support.
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.
• Observe established safety regulations and comply with all ALS health and safety policies and procedures.
• Other duties as assigned.

Benefits

• An estimated hourly pay of $25.55 CAD at the time of posting.
• Structured wage increases.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level