Project Manager - Corrugated Beverage

Smurfit Westrock•Atlanta, GA

About The Position

The Project Manager serves as the primary liaison between customers and internal teams, coordinating corrugated packaging projects from planning through production. The role focuses on delivering quality service, strengthening customer relationships, and supporting growth at customer bottling and co-packing facilities. The Project Manager coordinates strategic account initiatives and cross-functional project execution, manages plans and milestones, tracks quality issues and customer escalations, supports pricing governance, and provides visibility into account performance through reporting and customer reviews.

Requirements

At least 5 years of project management experience, with demonstrated problem-solving, analytical, and organizational skills.
High school diploma or GED required.
Strong written and verbal communication skills and ability to work effectively across teams and with customers.
Excellent organization, time management, and prioritization skills, including the ability to manage multiple projects accurately and efficiently.
Ability to take initiative, work independently, and proactively identify and resolve issues.
Strong relationship-building and conflict-resolution skills, with the ability to foster teamwork and collaboration.
Proficiency with Microsoft Office and Windows-based applications.
Ability to work with cost systems, estimating reports, and related business data.

Nice To Haves

Post-secondary education.
Experience in customer service or account management.
Experience in printing, packaging, or corrugated manufacturing.

Responsibilities

Identify opportunities to improve service, processes, sales support, technology, and overall customer performance.
Coordinate and manage strategic account initiatives, ensuring customer commitments, projects, and key deliverables remain on track.
Coordinate new projects across Commercial, Operations, Customer Service, Quality, Supply Chain, Pricing, and Design to drive execution and accountability.
Manage project plans, timelines, risks, action items, and milestones for customer initiatives, product transitions, trials, and continuous improvement efforts.
Track and drive closure of quality issues, DMRs, corrective actions, and customer escalations in partnership with plant and functional teams.
Monitor pricing request status, implementation timelines, approvals, and customer commitments.
Develop and maintain dashboards, scorecards, KPI reporting, and executive summaries on account performance and emerging risks.
Coordinate preparation and follow-up for customer business reviews, quarterly reviews, leadership updates, and strategic planning sessions.
Drive accountability for action items from customer meetings, plant visits, quality reviews, and cross-functional operating rhythms.