Gestionnaire de projet / Project Manager

Airbus•Montreal, QC

1d•Hybrid

About The Position

The A220 commercial aircraft program is seeking a Project Manager to join our Customer Support team based in Mirabel (Quebec, Canada). You will be part of the Maintenance and Engineering team within the Customer Support department. The team is structured to promote autonomous cross-functional collaboration, mutual support, and collective learning. As a Project Manager, your role will be to develop a process transformation strategy, lead various initiatives, and manage the department's projects.

Requirements

University degree (Engineering or Business administration) or equivalent.
A minimum of ten (10) years of work experience in the aerospace industry, with a strong focus on customer service and project management.
Recognized for your dynamism, your solid communication skills (English and French), and your ability to work comfortably in a challenging team environment with minimal direct supervision.
Proven track record of building and leading high-performance teams in a fast-paced environment with constantly shifting priorities.
Naturally curious and continuously strive to understand how processes and systems work.
Demonstrate patience and a genuine willingness to support and develop others to reach established standards.
Solid working knowledge of continuous improvement methodologies and tools, as well as business policies, procedures, and practices.
Strong planning and organizational skills are essential to coordinate and prioritize workload across multiple assignments and demands.
Good computer skills are required to operate word processing, spreadsheet, presentation, database, and project management software.
Some business travel will be required to support special project initiatives.
This position requires an awareness of any potential compliance risks and a commitment to act with integrity; these values are the foundation of the company's success, reputation, and sustainable growth.

Nice To Haves

A Project Management Professional (PMP) certification is considered an asset.

Responsibilities

Lead the Airbus Canada transformation process for our teams as we evolve our structure and processes to align with Airbus SAS.
Coordinate and approve new business processes.
Coordinate Service Agreements (SLAs) with Airbus SAS, from negotiation to budgeting, implementation, and governance.
Coordinate and lead strategic initiatives with other groups within Customer Support and Product Development at all levels.
Act as the main Customer Survey (CSIP) focal point for A220 Maintenance & Engineering and drive the successful closure of our action plans.
Report on CSIP action status to senior management.
Support the annual survey questionnaire design and the refinement of customer questions.
Act as the main ABSI focal point/business leader for Airbus strategic projects involving the A220 (Ambition 2030).
Manage departmental and cross-functional system and process projects.
Create and maintain standard governance packages for the leadership team.
Develop and manage the team dashboard and track monthly KPIs.
Develop team KPIs within Skywise with the goal of merging A220 KPIs with A3XX SI and 1S.
Analyze business metrics and perform root cause analysis to develop corrective action plans.
Lead process alignment and specific improvement projects within the ISE/ME/Tech Pubs teams and cross-functionally.
Lead and coordinate the annual budget process for A220 Maintenance & Engineering and lead regular governance (monthly review).
Act as the main focal point with Finance and coordinate reporting and data collection from SLA service suppliers.
Lead and coordinate Risk Management for A220 Maintenance & Engineering.
Coordinate all ISE activity for the customer aircraft downtime (heavy check) reduction initiative (a high-visibility customer satisfaction driver).
Create and maintain C-check case response time metrics.
Coordinate all internal ABSI activity to deliver on Customer Survey actions.

Benefits

Attractive salary
Annual bonus
Group insurance plan
Pension plan
Share ownership plan
Hybrid work policy
On-site cafeteria
Highly competitive vacation/leave policy
Employee Assistance Program (EAP)
Discount program
On-site medical service
Free shuttle service between Montreal and Mirabel
Carpooling application
Numerous career growth and training opportunities (a catalog of over 10,000 freely accessible e-learning courses to develop your employability, certifications, accelerated development programs, national and international mobility).