Project Manager - Customer Experience

The Squires Group • Springfield, VA

7d • Hybrid

About The Position

The Squires Group is partnering with a client in the utilities industry to hire an experienced Project Manager for projects in its Customer Experience (CX) and Utility Operations (UO) portfolio. This hands-on role manages complex initiatives from planning through successful completion, working with cross-functional teams and Agile teams. The position is based in Springfield, Virginia, and requires onsite work four days per week. Candidates must be U.S. citizens or Green Card holders.

Requirements

• 5–10 years of project management experience, including responsibility for managing projects through the full life cycle.
• Active Project Management Professional (PMP) certification.
• Demonstrated experience working with Agile teams and project delivery methodologies.
• Strong understanding of project management tools, methodologies, and industry best practices.
• Experience developing and managing project budgets, tracking costs, and working with accrual accounting.
• Ability to manage multiple priorities, resources, timelines, and competing demands effectively.
• Strong analytical and problem-solving skills, including the ability to identify challenges and develop practical solutions.
• Experience managing stakeholders, facilitating collaboration, and navigating competing priorities.
• Excellent communication and presentation skills, including the ability to present project updates confidently to senior leadership.
• Strong leadership, organizational, time management, and facilitation skills.
• Demonstrated ability to deliver projects within established scope, budget, and timelines.
• Must be a U.S. citizen or Green Card holder.

Nice To Haves

• Bachelor's degree in Business Administration or a related field, or equivalent experience.
• Agile certification.
• Experience with stakeholder management, negotiation, and conflict resolution.

Responsibilities

• Lead projects through the full project life cycle, from initial planning and scope definition through execution, monitoring, and completion.
• Define project objectives, deliverables, scope, and success criteria in alignment with organizational goals.
• Develop and maintain detailed project plans, schedules, budgets, and resource requirements.
• Manage project resources, costs, and financial forecasts to keep projects on track and within budget.
• Monitor project performance against established timelines, budgets, PMO guidelines, and key performance indicators.
• Lead and coordinate cross-functional project teams, including Agile teams, to drive progress and achieve project objectives.
• Manage vendor and supplier relationships, including contracts, task assignments, deliverables, and performance expectations.
• Communicate project status, risks, issues, and progress updates to stakeholders and senior leadership.
• Identify potential roadblocks, address challenges proactively, and implement adjustments to keep projects moving forward.
• Apply industry best practices, project management methodologies, and change management principles throughout project execution.
• Partner with the Portfolio Manager to identify process-improvement opportunities and enhance PMO practices.

Benefits

• Benefits may include paid time off (PTO), medical, dental, and vision coverage, life insurance, long-term disability insurance, a 401(k) plan, and additional optional benefits.
• Competitive pay and multi-year projects.
• Work-life balance.
• Consultant support for career goals and ongoing work in the field.
• Referral program with payment for qualified professionals referred and placed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed