Senior Project Manager, Customer Experience

Ridgeline • Reno, NV

1d • $104,000 - $143,000 • Remote

About The Position

As a Customer Experience Senior Project Manager at Ridgeline, you will lead end-to-end implementations of Ridgeline’s enterprise cloud software for investment management customers. You will work directly with internal and customer stakeholders to define and deliver an agreed-upon scope of services in a project management capacity. The role calls for strong organizational skills, a consultative approach, an innovative mindset, and a collaborative spirit, with a focus on successful customer go-lives.

Ridgeline describes its culture as collaborative and high-performing, emphasizing ownership, growth, transparent communication, positive intent, action, solutions, and learning from setbacks. Candidates must be authorized to work in the United States without employer sponsorship. The role involves 25–50% domestic travel.

Requirements

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field.
• At least 5 years of experience leading investment management software implementations in a customer-facing role.
• Knowledge of investment management front-office and back-office systems, workflows, and processes, such as portfolio accounting, performance measurement, trading, reconciliation, data, compliance, and reporting.
• Project management expertise with a proven track record coordinating functional and technical resources.
• Ability to work independently with general direction and guidance; strong organization and time management skills; ability to manage competing priorities with a hands-on approach.
• Curiosity and demonstrated ability to learn new software technologies quickly.
• Excellent interpersonal skills and ability to build relationships with internal and external customer stakeholders, including senior leadership.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Understanding of Agile principles and software development lifecycles.
• Familiarity with Google Apps and/or the Microsoft Office suite.
• Comfort using Slack, JIRA/Confluence, and Mavenlink for project management and communication.
• Basic understanding of AWS, APIs, and serverless technology.
• Project management certification such as PMP, CAPM, or PRINCE2.

Responsibilities

• Define project goals, scope, resource allocation, and timelines.
• Lead and motivate the project team, assign tasks, and support collaboration.
• Serve as the primary stakeholder contact, communicate clearly, and manage expectations.
• Oversee project budgets, cost-effectiveness, and financial tracking.
• Ensure deliverables meet quality standards and stakeholder requirements.
• Identify project risks, develop mitigation strategies, and manage issues.
• Assess project outcomes against objectives, analyze performance, and report results to stakeholders.
• Personally execute critical project tasks as needed to support the team and project success.

Benefits

• Unlimited vacation.
• Educational reimbursements.
• Wellness reimbursements.
• $0-cost employee insurance plans.
• Participation in the Company Stock Plan, subject to the applicable Stock Option Agreement.
• Opportunities for career advancement and impact on the product.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior