Customer Experience manager

Five Below • Savannah, GA

9d • Onsite

About The Position

The Customer Experience Manager leads the store’s customer service and front-end operations, ensuring crew members deliver Five Below’s B.E.S.T. customer service experience and that guests receive fast, friendly checkout. The role is accountable for customer service score goals set by the District Manager, front-end merchandising and equipment readiness, and maintaining a store that is clean, recovered, and ready for customers. The manager also performs Store Manager duties in the Store Manager’s absence and partners with store leadership on staffing, training, development, and merchandising.

This is an hourly position with a starting rate of $15.00. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. Physical duties include frequently operating a cash register; handling merchandise weighing up to 25 pounds and placing or removing it at heights of 5–10 feet; climbing ladders; bending, kneeling, twisting, and stooping; moving throughout the sales floor and stock room; and remaining upright and stationary for 80% of the time. Candidates must be at least 18 and able to perform the essential job functions in compliance with applicable laws.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and to travel as required.
• Ability to frequently operate a cash register; handle merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; bend, kneel, twist, and stoop; move around the sales floor and stock room; and remain upright and stationary for 80% of the time.
• Ability to communicate and accurately exchange information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained, including on applicable services.
• Complete opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities assigned by the Store Manager based on store needs.

Benefits

• The posting refers candidates to Five Below’s benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED