Customer Experience Manager
About The Position
The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members deliver a fast, friendly customer experience, and leads the store toward customer service score goals set by the District Manager. The manager oversees front-end merchandising and equipment, store opening and closing procedures, cleanliness and recovery, and readiness for customers. They also perform store manager duties when the Store Manager is absent and partner with store leadership on recruiting, training, coaching, development, supervision, merchandising, and World Recovery. Additional responsibilities may be assigned by the Store Manager according to store needs. This is an hourly position starting at $15.00. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required. The role involves frequent movement and physical tasks in the store, including operating a cash register, handling merchandise, using ladders, and maintaining the stock room and sales floor.
Requirements
- High school graduate or equivalent.
- Minimum of 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
- At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
- Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.
- Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; ascend and descend ladders; kneel, bend, twist, and stoop; communicate with customers and coworkers; move throughout the sales floor and stock room; and remain stationary and upright for 80% of the time.
Nice To Haves
- College experience.
Responsibilities
- Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
- Lead the assigned store toward customer service score goals provided by the District Manager.
- Lead front-end operations, including front-end merchandising, maintaining brand standards, and ensuring equipment is working and associates are trained on applicable services.
- Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
- Perform Store Manager duties in the Store Manager’s absence.
- Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
- Review corporate communications and respond accordingly.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Benefits
- Health coverage and financial and personal wellness support are referenced; specific benefits are available through the company benefits site.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
