Customer Experience Manager

Five Below • Pittsburg, KS

12d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members provide a fast, friendly customer experience, meets customer service score goals set by the District Manager, and maintains front-end merchandising and equipment. The manager also supports store operations, cleanliness, recovery, and readiness, and performs Store Manager duties in the Store Manager’s absence. The position partners with the Store Manager and store leadership team on recruiting, training, coaching, development, supervision, merchandising, and World Recovery. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking ability.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule to meet business needs, including day, evening, and weekend shifts; the schedule may include overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained, including on applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and customer readiness.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED