Customer Experience Manager

Five Below•Louisville, KY

13d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations in an assigned Five Below store. The role trains crew members to deliver the B.E.S.T. customer service experience, maintains customer service score goals, and ensures a fast, friendly checkout. The manager also supports merchandising, store readiness, maintenance, and store leadership, including performing store manager duties when the store manager is absent. This is an hourly position with a starting rate of $15.00.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move around the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Perform opening and closing procedures; maintain store cleanliness, recovery, and readiness for customers.
Perform store manager duties in the store manager’s absence.
Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities determined by the Store Manager based on store needs.